Hosted phone technology continues to evolve, greatly impacting how businesses communicate.
Statistics show hosted phone system adoption rates increasing exponentially each year. This is likely due, in part, to the constant improvement in the technology and the ever developing selection of features available. Services provided by a hosted phone system also reduce capital expenditures and various operating expenses.
Industry experts predict that hosted phone technology is the way of the future; traditional premises-based systems are being phased out.
Here are 5 features of hosted phone technology to anticipate:
In the near future the deployment of 5G networks will greatly increase download speeds and computing power. This increases the quality of hosted phone services. Dropped calls and echoes become a thing of the past. We can expect high-quality calls and video streaming. The quality and speed of the network allow users to work efficiently and remotely with ease.
Hosted phone technology integrates with CRM (Customer Relationship Management), ERP (Enterprise Resource Planning) and other enterprise software systems. Available integrations increase constantly as hosted phone providers work with businesses to increase productivity and efficiency.
Today’s business environment changes rapidly. It can be challenging for businesses to keep up. Changes in staffing are easier with hosted phone systems, enabling businesses to add lines, transfer extensions, and accommodate a shift in employee roles with ease. Adding or removing features is simple and encourages businesses to adopt the services they need when they need them.
Artificial Intelligence (AI) is used in hosted phone technology to gather insights on all communications. This gives businesses the ability to strategically improve their communication protocols and service.
Virtual assistants use AI to assist with phone calls. As the technology progresses, Virtual Assistants will become smarter and more intuitive. AI-powered assistants could address basic questions, freeing customer service agents to spend more time resolving more complex issues.
Hosted phone technology is the communications system of the future – and the present. It’s time to make the switch.
Contact a UnitedCloud specialist to find out how our phone solution can improve your communications system and reduce business expenses.
We are thrilled to announce that UnitedCloud has been nominated for the prestigious UC Partner Awards 2023 in two categories: Channel Leader of the Year (Allan Marston) and Best White Label Solution. The UC Partner Awards is a global awards event that celebrates UC and collaboration technology innovation and industry success. UnitedCloud is a leading provider […]Read more
As a result of increasing gas prices and the economic downturn experienced at a global scale, the cost of travel and hospitality services continue to increase rapidly. Consequently, hospitality services and businesses have taken a hit in revenue and expenses. During these times, hospitality businesses have been forced to examine ways in which they can […]Read more
Previous Experience: “Many administration roles, journalism and politics” What do you like most about UnitedCloud? “Although we are a small team, I feel that we are a close knit group that work well together and although taking our work seriously, we still have fun together and have each other’s backs.” What hobbies and interests do […]Read more