The Best Business Phone System for Retail Stores
- January 22, 2020
- Author: Keith Young
The best business phone system for retail stores is affordable and designed to meet the demands of the retail industry. Retailers that use this communications system as a key component in delivering the best shopping experience see more satisfied customers and greater revenues.
A cloud phone system combines:
- voice calls,
- text messaging,
- virtual assistant,
- multi-location,
- analytics,
- and more.
These features work together to create a comprehensive communications solution that enables retailers to improve efficiencies and customer engagement.
8 Ways a Cloud Phone System is Best for Retail Stores
Whether your retail store is a small local shop or a huge commercial chain, routing calls quickly and efficiently is vital. Customers hate to hear a busy signal or wait on hold, so you need a system to help you minimize those frustrations. The ability to serve customers and communicate with suppliers quickly from every location – even on the go – requires a flexible, reliable system.
Here are 7 ways a cloud phone system can meet the demands of a retail business.
1. Deliver a smooth shopping experience during and after hours.
Whether you’re busy helping customers or it’s after hours, Auto-Attendant serves as a virtual receptionist. Callers are greeted with a customizable message and can be directed to where they need to go.
2. Provide always-on communication anywhere.
You and your associates are free to help customers without being tethered to a desk phone. With a mobile app, your mobile phone becomes an extension of your business phone. Make and receive calls and messages from anywhere at any time.
3. Connect customers to the right store associate.
The phone system can be configured to give callers options to self-select the best option to direct them to the right store associate for their needs. Simultaneous Ring directs the call to a group of numbers you set – either in cascading or simultaneous order. This way, calls will always be answered, even if the initial contact is busy.
4. Personalize customer experiences.
The retail industry has harnessed the power of advanced analytics. With a cloud phone system, Real-Time Analytics and CRM Integration give you the ability to understand and identify trends across your business. Armed with this valuable information, you’re able to personalize each customer’s experience.
5. Lower costs.
Low set-up and hardware costs make a cloud phone system the best option for retailers. Maintenance, long distance calling, and software updates are all included in your subscription. New lines and locations can be added easily and affordably, and even the cost of electricity usage is lower.
6. Manage it all centrally.
The online User Portal and Manager Portal give you control of your cloud phone system from anywhere with access to the internet. You can:
- Set up call forwarding
- Manage messages
- Customize voicemail greetings
- Change Music-on-Hold or add customized Messages on Hold
- Access full call history
- Manage contacts
- Set up Answering Rules and Time Frames
- See active calls in progress
- Monitor statistics
- Add/Manage and delete users
- Add/Manage and delete Auto Attendants
- Manage schedules, and more
7. Set up and scale simply and quickly.
Setting up a cloud phone system is super convenient. A high-speed internet connection and a compatible phone are all you need. Plug-and-play technology makes adding a line as easy as possible. No matter how fast your business grows or how many locations you expand into, your phone system can scale seamlessly.
Set Up Your Retail Store with a Better Communications Solution
With a cloud phone system, your retail store is equipped to provide an enhanced customer experience. Increased revenue and decreased costs make it the best solution.
Empower your staff to provide exceptional service. Contact a UnitedCloud specialist today to find out how you can implement a cloud phone system.
Click here to download our Retail Store Business Phone brochure.
