How UCaaS Supercharges Your Customer Service Potential
Out of all the facets of a typical business, customer service has the biggest impact on your business’ reputation – as well as customer retention. If your business nails customer service, you’re on a sure path to success. Here’s why UCaaS is the best vehicle to take you down that path. 1. Faster Responses Nobody […]
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How to Be More Responsive to Your Customers
Customer expectations are high in today’s “instant” society. Quick – if not immediate – responses are the standard for success in business. Let’s take a closer look at how to be more responsive to your customers so you can boost customer loyalty and gain the competitive advantage. What Customers Expect Earlier this year, 33% of […]
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How to Improve Customer Retention with Cloud Communications
The cost of attracting a new customer is 5x as much as the cost of retaining an existing one. Keeping your customers happy is crucial for business success. A cloud communications platform has all the tools you need to minimize customer wait times and improve customer retention. Minimize Customer Frustration Regardless of the size of […]
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Turn “Hold Time” Stress Into Customer Satisfaction
Despite all the technological advances that have been made over the years, consumers still find themselves getting put on hold, wondering if or when they will get a human on the phone. Various tricks have been implemented to try and make being ‘on hold’ more pleasant, but a recent study speaks clearly to what consumers […]
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3 Hosted Phone Features That Improve Customer Service
Customer satisfaction is a top priority for any successful business. Making excellent customer service a top priority ensures that satisfaction and gives your business a competitive advantage. Top-notch customer service, however, is easier said than done. It takes thinking outside the box and sincere intentionality to go above and beyond average. It’s one thing to […]
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