What is a Softphone and Why does it Matter?
A softphone is a program (software) that allows you to use a device in the place of a phone – whether that be a laptop, tablet, call phone, or anything else. Also known as a web phone, softphones allow for simpler setup and more versatility, as well as ease of use. Advantages of using a […]
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What are Desktop Softphones and How Can They Add Value to Your Business?
Before we get started, let’s define what a softphone is. The term softphone is a combination of the words “software” and “phone” – and that’s exactly what it is. A desktop softphone is an application for your desktop computer that allows you to make calls over the internet, rather than using a traditional phone line. […]
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How UCaaS Supercharges Your Customer Service Potential
Out of all the facets of a typical business, customer service has the biggest impact on your business’ reputation – as well as customer retention. If your business nails customer service, you’re on a sure path to success. Here’s why UCaaS is the best vehicle to take you down that path. 1. Faster Responses Nobody […]
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When is the Right Time to Switch to a Hosted Phone System?
Competition fuels innovation. In order to keep sales up and present your business in the best light to your potential clients, your business must always be prepared to evolve with the times. You could achieve this by overhauling your entire system every few years, but this will cost extreme amounts of money and precious time, […]
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Essential Tools for Your Cloud Communications Business Toolbox
For most cloud phone resellers, effectively managing the day-to-day while working toward future growth stretches the limits of your company. Growing a successful cloud communications business requires a multi-faceted approach – and a well-equipped business toolbox. With these 2 essential tools in your cloud communications business toolbox, you’ll gain the competitive advantage and enjoy valuable […]
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Convenient Communication for the Modern Office
In the modern office environment, convenience is essential. Communications demand efficiency, speed, accessibility, flexibility, and mobility. Modern technologies have made that convenience more attainable than ever. Conventional phone systems are cumbersome, costly, inefficient, and inconvenient. The new age of business communications has brought the cloud phone solution to meet the evolving needs of the modern […]
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How to Improve Customer Retention with Cloud Communications
The cost of attracting a new customer is 5x as much as the cost of retaining an existing one. Keeping your customers happy is crucial for business success. A cloud communications platform has all the tools you need to minimize customer wait times and improve customer retention. Minimize Customer Frustration Regardless of the size of […]
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Benefits of Becoming A Cloud-Phone Based Business + How to Make It Happen
A cloud phone-based business benefits from cost savings, increased flexibility and seamless scalability.
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