News

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Celebrating UnitedCloud’s Nominations in the UC Partner Awards 2023

We are thrilled to announce that UnitedCloud has been nominated for the prestigious UC Partner Awards 2023 in two categories: Channel Leader of the Year (Allan Marston) and Best White Label Solution. The UC Partner Awards is a global awards event that celebrates UC and collaboration technology innovation and industry success.   UnitedCloud is a leading provider […]

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How to Cut Down on Costs in Hospitality with a Cloud Based Phone System

As a result of increasing gas prices and the economic downturn experienced at a global scale, the cost of travel and hospitality services continue to increase rapidly. Consequently, hospitality services and businesses have taken a hit in revenue and expenses. During these times, hospitality businesses have been forced to examine ways in which they can […]

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Meet Michelle

Previous Experience: “Many administration roles, journalism and politics” What do you like most about UnitedCloud? “Although we are a small team, I feel that we are a close knit group that work well together and although taking our work seriously, we still have fun together and have each other’s backs.” What hobbies and interests do […]

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Meet William

Previous Experience: 15 years of systems admin. Certification(s): A+, Network +, ITIL Foundations, Sip School Elite What do you like most about UnitedCloud? “Being part of a close knit team.” What hobbies and interests do you have outside of work? “MMA, golf and cars” What were you like at the age of 10? “Creepy little […]

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5 Tactics to Marketing Your Cloud Phone Business

One of the most challenging parts of owning a business is marketing. Constantly getting the word out about your business to ensure that there is always buzz surrounding it can be tiring, expensive and time consuming. Unfortunately, most small businesses do not have the resources or the reach to effectively market their business. Cloud-based phone […]

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Meet Dale

Previous Experience: I have 30 years experience of working in the tech Industry. I have designed and built several VoIP networks and I have been both a customer and supplier and so I can relate to both sides.”   Certification(s): Too many to count   What do you like most about UnitedCloud? “The technology.”   […]

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Take Your Small Business To the Next Level With a Virtual Receptionist

Starting a business comes with a lot of responsibilities; from managing staff, to ensuring that your customers are satisfied with your services- it can become overwhelming. In a competitive world, you’re going to need every bit of help you can get. Hiring employees is time consuming, expensive and can prove to be inefficient. What if […]

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Meet Allan

Previous Experience: Allan is UnitedCloud’s EVP, Channel. His previous experience is in business development, tech startups and retail management.   Certification(s): Administrative Management, University of Winnipeg   What do you like most about UnitedCloud? Having been with so many startups, I like the automation and lean operation and most of all the friendliness and good […]

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7 Effective Ways to Boost Customer Engagement

How can you get your cloud phone business to stand out from your competition? Boost customer engagement. An engaged customer is more likely to be a loyal customer.  Lead generation and conversion are important, but customer retention is crucial. The cost of attracting a new customer is 5x as much as the cost of retaining […]

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The Future of Hosted Phone Technology

Hosted phone technology continues to evolve, greatly impacting how businesses communicate. Statistics show hosted phone system adoption rates increasing exponentially each year. This is likely due, in part, to the constant improvement in the technology and the ever developing selection of features available. Services provided by a hosted phone system also reduce capital expenditures and […]

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The Flexibility of a Cloud Phone System

New technologies are constantly changing. The marketplace changes in tandem with technology, so businesses must learn to adapt quickly. Flexibility is a vital component of today’s successful businesses. To be flexible, a business requires reliable tools that can handle the changes without disrupting service. Flexible Communications The communications system is no exception. Without a responsive […]

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Maximize Business Communications With Web Phone

Today’s workforce is increasingly mobile. Web Phone is a portable phone system that provides ultimate convenience for business communications. Increase the reach of your business phone system and open the door to a more geographically diverse workforce.  Along with geographic flexibility, other benefits of a web phone application include direct and text messaging, contact integration, […]

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The Best Phone System for Insurance Companies

A highly-functioning, easy-to-use, flexible and reliable phone system is vital to business success in the insurance industry.

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Meet Jennifer

Previous Experience: Some of my previous work experience includes, Ports Facilitations, Administrative Representative/Data Entry, Inside Sales- Cold Calling Sales/Customer Service and Retail Management/Sales. Certification(s): Human Resource Management-Certified  What do you like most about UnitedCloud? The atmosphere here is great, everyone is awesome to work with and easy going. We are appreciated for the work that […]

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8 Ways to Improve Communications in a Hospitality Business

Continually finding ways to improve communications in a hospitality business is part of the job. In an industry that’s all about service, communications are key to business success.  Challenges of Achieving Guest Satisfaction in the Hospitality Industry Travelers expect comfortable stays and seamless, reliable service during their time away from home. Unexpected complications, exhaustion, unfamiliarity, […]

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15 Ways to Overcome the Work-from-Home Sanity Challenge

Working from home has its benefits, but staying sane while trying to be productive in your work is a job in itself. Isolation, distraction, and a lack of motivation are all factors that seem to work against you at home. Here are 15 ways to stay sane while working from home: 1. Set boundaries. Communicate […]

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Meet Jeff

Previous Experience: “IT Telecommunications Administrator, Technical Support Resolution Specialist for Desktop Systems, IT Helpdesk Analyst and Technician.”   Certifications:  Certified in IT Service Management, Certified Asterisk Administrator,  Certified Meraki Network Operator,  SIP School Certified Associate (SSCA),     What do you like most about UnitedCloud? “I like everything in UnitedCloud, a friendly community within the company, […]

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How a Call Queue Benefits Your Business

Providing a superior customer experience can be challenging for any business. Without an endless supply of staff and resources, your business has limitations. The benefits of a call queue can make this business phone feature an invaluable tool for your customer service team. 6 Valuable Benefits of a Call Queue Achieve overall improved customer experience […]

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4 Valuable Reasons to Use Call Recording

The benefits of call recording can make it vital to any business, no matter what industry you're in.

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Meet Olivia

Previous Experience “Although my education is in psychology, I have greater experience in marketing which includes but is not limited to, digital marketing, SEO optimization, content creation and product development and design.” Certification(s) “I am currently working towards completing my Google UX Design Professional Certificate.” What Do You Like Most About UnitedCloud “As a new […]

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What is a Softphone and Why does it Matter?

A softphone is a program (software) that allows you to use a device in the place of a phone – whether that be a laptop, tablet, call phone, or anything else. Also known as a web phone, softphones allow for simpler setup and more versatility, as well as ease of use. Advantages of using a […]

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The Best Phone System for Real Estate companies

Real estate is a competitive business with a constant need to innovate and stay in front of the pack. Here are three of the ways that a cloud phone system can give your business that advantage. 1. Superior Reach and Mobility Gaining more reach gives you access to more clients, and having better mobility means […]

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Meet Julian

Previous Experience Julian is UnitedCloud’s DevOps: Full Stack Developer. He has previous experience as an IT supervisor, a webmaster and in web development. What Do You Like Most About UnitedCloud “The friendly environment.” What Hobbies and Interests Do You Have Outside of Work? “I enjoy swimming and watching movies on my spare time.” What Were […]

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10 Reasons Hosted Phone is the Best Choice for Your Healthcare Business

For small clinics, large hospitals, pharmacies, labs, and all other healthcare businesses, efficiency and reliable communications are crucial for success and the safety and health of your patients.  That’s why a hosted phone system is the best choice for your healthcare business. This advanced communications solution allows healthcare professionals to combine digital and physical interactions […]

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What are Desktop Softphones and How Can They Add Value to Your Business?

Before we get started, let’s define what a softphone is. The term softphone is a combination of the words “software” and “phone” – and that’s exactly what it is. A desktop softphone is an application for your desktop computer that allows you to make calls over the internet, rather than using a traditional phone line. […]

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Meet Robin

Previous Experience Robin is UnitedCloud’s TechOps. With over 15 years of telecommunications under his belt as a field technician, we are proud to have him apart of our team. Certifications ITIL 4.0 Foundation Certification and several vendor specific certifications. What Do You Like Most About UnitedCloud? “I like the positive vibe and its culture.” What […]

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Text-to-Speech Technology: 6 Ways it can Improve Your Business

Text-to-speech seems like a simple tool, but there are far more benefits to it than most people realize. You can increase the reach of your business, reach out to new people, improve employee training, and make productivity easy with this great service! Accessibility for people with disabilities There are a huge number of people who […]

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Scams and Spam: How to Identify Malicious Calls and Protect Yourself

Scam calls are all-too common. People take advantage of others’ trust for their own gain and leave them high and dry – some people have lost their entire pension as a result of these scams.  How can you protect yourself from these dangerous scams – and educate your loved ones to protect themselves as well? […]

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How UCaaS Supercharges Your Customer Service Potential

Out of all the facets of a typical business, customer service has the biggest impact on your business’ reputation – as well as customer retention.  If your business nails customer service, you’re on a sure path to success. Here’s why UCaaS is the best vehicle to take you down that path. 1. Faster Responses Nobody […]

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Meet O’Neil

Previous Experience O’Neil is UnitedCloud’s TechOps Technician. He has previously worked as a network analyst and cybersecurity analyst. Having Blake on our team is a privilege for us at UnitedCloud. Certifications CompTIA Pen Test, CompTIA CySA and CompTIA Network+ What Do You Like Most About UnitedCloud? “The work, the people and the office.” What Hobbies […]

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The Benefits of Working Remotely

Modern technology has transformed our work environments immeasurably. How we do our work, in most cases, is very different from how we did the same work 20 years ago. Even 10 years ago, there were still limitations we no longer face today. Where We Work How we work has changed, but so has where we […]

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6 Benefits of a Call-Back Solution

  Do you know anyone who likes to wait on hold? Neither do we. A majority of customers believe it takes too long to reach a live agent and they prefer a call-back over waiting on hold. What is a call-back? Call-back technology is an automated service that gives customers an option to receive a […]

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Meet Steven

Previous Experience “ As far as professional experience- limited.  I volunteered for the community from a very young age, and worked as an event assistant in my local municipality.  As far as skills required for the job, I have a knack for communicating to others, and have always tried to develop a personal connection with […]

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Auto-Attendant: How to get the most out of your Virtual Receptionist

The ability to answer an infinite number of calls without a receptionist. Auto-Attendant is a powerful feature, but do you want to squeeze out its greatest potential value? With a bit of creativity, this tool can become even more beneficial for your business. Handle high call volumes with ease Customers never enjoy being put on […]

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An Office in your Pocket: the Power of Mobile Integration

Mobile integration is a feature of our Hosted Phone solution. It allows you to use any device in the place of an office phone, giving you a lot of extra freedom.  Security coupled with convenience Since you can use your cell phone, you might be concerned about security – but your office phone line is […]

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Meet Zohaib

Previous Experience Zohaib is UnitedCloud’s accountant. His skills include tax preparation, bookkeeping and complex financial data. He has previously worked in the restaurant industry and in personal care. We are overwhelmingly pleased with Zohaib’s contribution to our team. What Do You Like Most About UnitedCloud? “I mean it’s so hard to decide. I thoroughly enjoy my […]

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UnitedCloud will be Exhibiting at ITech Conference 2021

We’re pleased to announce that UnitedCloud will be at the ITech IT live conference in Toronto!  ITech is Toronto’s leading IT conference and exhibition. It’s a great networking opportunity, and it keeps industry leaders up to date on the latest trends. Demonstrations, keynotes, and workshops are hosted throughout the conference, so there’s plenty to learn.  […]

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6 Reasons your Car Dealership can Grow with a Hosted Phone Solution

If you’re running a car dealership and using a traditional phone system, you could be missing out on plenty of opportunities. Seeing as effective communication is key to success in this industry, a hosted phone system cuts costs and opens doors for your business to grow and expand beyond what your old system would allow. […]

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Why a White Label Communications Solution?

White labelling is a great business strategy that can save you on time, expensive investment costs and present you with a polished product, ready to sell. Ever wanted to skip the tedious aspects of offering a product and just focus on sales?  That’s exactly what white labelling does for you. What is White Labelling? Before […]

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UnitedCloud is now a member of the MSPAlliance

UnitedCloud has joined The International Association of Cloud & Managed Service Providers, also known as the MSPAlliance. The MSPAlliance has been around for over 20 years and has over 30,000 members worldwide.  Their goal is to make MSPs into better MSPs. With so many members, they act as a “support group,” networking and partnering up […]

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Data Residency – Why your data’s storage location matters

If you’re making calls and doing business using a cloud-based system, it’s important that you know where they’re storing your data. The data can include the log of a phone call or an actual recording of a phone call.  It may seem like an insignificant detail, but the place where your data is stored can […]

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A Telecommuter’s Best Friend: Why Cloud Phone is the Ultimate Solution for Remote Workers

Most of us are now well-acquainted with the concept of work from home, but in many cases, work from home is harder than on-site work; lack of contact with team members, no access to tools, and a host of other issues can arise when working remotely. A cloud-based solution can eliminate most of these problems […]

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5 Tips to Increase Focus and Cut Down on Digital Distractions

Technology is a powerful tool in many ways, but like everything else, it must be used in moderation.  Your phone connects you to the world and lets you keep in touch with family and friends, but it can also draw you away from them if you’re always checking your social media feed at the dinner […]

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When is the Right Time to Switch to a Hosted Phone System?

Competition fuels innovation. In order to keep sales up and present your business in the best light to your potential clients, your business must always be prepared to evolve with the times. You could achieve this by overhauling your entire system every few years, but this will cost extreme amounts of money and precious time, […]

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UnitedCloud wins Channel Program of the Year at ChannelVision’s 2021 Visionary Spotlight Awards

We’re proud to announce that UnitedCloud has been selected by ChannelVision magazine as 2021 Visionary Spotlight Award Winner for Channel Program of the Year. What is ChannelVision? ChannelVision is a bi-monthly IT and communications-focused magazine available in both digital and print form.  It’s an informative magazine, targeted towards channel partners that are selling voice, data, […]

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5 Signs it’s Time to Upgrade your Phone System

All businesses must grow in order to keep up with competitors. However, it’s important to think things through before making a big decision. The cost can be significant, and you want to make sure your business is better off after the change. How can you know whether it’s time to upgrade your phone system?  Here […]

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The Ultimate Phone Solution for Every Business

In every sector of the market, any business needs to have a strong ability to communicate – no matter what. But they also must be efficient in order to keep up with competitors.  How can you get the best of both worlds, combining top-tier communication, both inside and outside of your team, with a speed-of-sound […]

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Interactive Voice Response: How to use it to its Fullest Potential

IVR, short for “Interactive Voice Response,” is a system that you probably come across often in your day-to-day life.  When you call the local department store, you may be met with a pre-recorded voice that tells you to press a button on your keypad to connect to the department you want. That’s an IVR system.  […]

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SIP vs. VoIP: What’s the Difference?

These two terms are used hand-in-hand with one another, but what is the real difference? Are they synonyms for one another, or are they two completely different things?  Keep reading to find out! What is VoIP? VoIP is Voice over Internet Protocol. VoIP is a technology that allows you to make calls over the internet […]

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3 UCaaS tools for the Hearing-Disabled

There are a lot of people in the world who are deaf, hard of hearing, or otherwise hearing-impaired. Phone calls are such an integral part of business and day-to-day communications, and sometimes there’s no way to avoid them. Is there a solution for those who aren’t able to hear properly – or able to hear […]

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How to Choose the Right VoIP Phone for Your Business

If your business still uses a landline, you may want to consider switching over to VoIP.  VoIP technology operates over the internet, saving your business money on phone service while offering flexibility, mobility, and far more features than a landline or traditional phone system could ever offer. Whether you’ve been using VoIP for a while […]

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10 Great Advantages Video Conferencing Software Offers to Your Business

Video conferencing software has shot up in popularity ever since the lockdowns of 2020.  But while people use it on a daily basis to talk to friends and family, there is much untapped potential in the realm of video conferencing. In a business setting, video conferencing can redefine the way you deal with travel, scheduling, […]

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UnitedCloud accepted into the Cloud Communications Alliance 

Calgary, Canada (May 3, 2021) – UnitedCloud, Canada’s largest 100% Channel Cloud UCaaS provider of Cloud SIP-based telecommunications services in Canada, is proud to be accepted into and join the Cloud Communications Alliance. What is the Cloud Communications Alliance? The Cloud Communications Alliance (CCA) is an organization that’s dedicated to growing the cloud communications industry. As a peer-based […]

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UnitedCloud partners with The SIP School™ to provide industry-standard SIP training to our valued partners 

Calgary, Canada, and Birmingham, United Kingdom (April 26, 2021) – UnitedCloud, Canada’s largest 100% Channel Cloud UCaaS provider of Cloud SIP-based telecommunications services in Canada, is proud to partner with The SIP School, a leading provider of first-class education on SIP , VoIP, UCaaS and WebRTC, along with industry-recognized Certifications.   This new partnership allows UnitedCloud customers, […]

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The Security and Efficiency of Single Sign-On (SSO)

You may have heard the term SSO before, but what does it mean? What is SSO? SSO is short for Single Sign-On. It’s a service that allows you to access multiple sites or services with the same login.  If you’ve ever gone to a website and been given the option to log in with Google […]

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How to Choose the Best Video Conferencing Solution for Your Business

As remote work becomes an essential part of the modern workplace, the best video conferencing solution for your business will facilitate productivity rather than hamper it. The right video conferencing solution will empower users and reduce the burden on your IT department. It facilitates:  Internal project collaboration – Your teams can connect easily and from […]

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Meet Aaron

Aaron Chandra Previous Experience: Digital Advertising (lead generation, web development, paid traffic), Retail Management, and Private Tutoring Certifications: Google Adwords, Facebook Certified Digital Marketing Associate What do you like most about UnitedCloud? It’s a small, tight-knit team that’s on the cutting edge of technology. And we have unlimited coffee and tea at the office! What […]

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Multichannel Communications: How Can It Boost Your Business?

Effective communication is a vital component of successful business. From that initial contact to ongoing customer engagement, the form of communication you choose will impact your success. Multichannel communication is simply communicating via multiple channels such as phone, text, email, mobile applications, and more.  A multichannel communication strategy can boost your business by overcoming common […]

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This is the Best Phone System to Improve Warehouse Productivity

Efficiency and effective communication are the marks of a successful warehouse. The right tools make all the difference. Warehouses have unique challenges when it comes to communication. Cloud technology provides the best phone system to improve warehouse productivity.  Common Challenges in Warehouse Productivity Not just any phone system can meet the unique needs of a […]

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How to Choose the Best IP Phone for Your Business

Even with evolving technologies like video chat, social media, and email, the phone is still the most used method of communication.  Hosted phone solutions are increasingly popular today. New IP phone users are expected to increase from 5.7 million in 2018 to 11.3 million by 2024.  Choosing your phone system is only part of the […]

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How to Optimize Your UCaaS Sales Process

Do you have a sales process? Is it time to optimize your existing UCaaS sales process? Even though companies with a clearly-defined sales process generate 18% more revenue, about 90% of sales reps don’t follow a formal sales process.  UCaaS sales are unique. You rarely – if ever – meet the buyer in person. Typically, […]

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How to Use Technology to Help – Not Hinder – Your Productivity

Our work is powered by more technology than ever. The internet alone has improved our contact, access to information, and speed, increasing our productivity by 3% annually.  Even though some of our current technology increases productivity, workers average only 5 productive hours out of every 8-hour workday. Is technology to blame? The short answer is […]

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UnitedCloud Featured on eChannelNews

UnitedCloud was featured on eChannelNews in an interview with Julian Lee. Reo Harb discussed the benefits of our cloud communications solutions.  Listen to the interview here.  Here are a few highlights: Reasons UnitedCloud is the Right Choice for Channel Partners & their Clients   High quality, reliable and well-supported: Feature-rich technology with multiple redundancies. Set […]

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Why You Need to Improve Communications in Your Vet Practice and How to Make it Happen

Poor communication and customer service are the top reasons clients leave a veterinary clinic. Clearly, focusing on the quality of service and communication in your practice is essential.  Here are 3 reasons why you need to improve communications in your vet practice: 1. Veterinarian-Client Communication is Key to Better Pet Care As a veterinarian, your […]

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UC’s Partners help small and medium businesses nationwide in response to Remote Working requirements free till May

The COVID-19 spread is unprecedented and your clients need a rapid solution to work remotely quickly and easily.   UnitedCloud, a leading provider of unified communications and collaboration solutions to Canadian businesses and the partners that serve them, today announced a new program to help businesses, non-profits, educational institutions, and other organizations stay connected through these […]

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How to Set Up Your Business for Remote Work Immediately

The COVID-19 pandemic is unprecedented. All Canadians – including Canadian businesses – are learning to adapt quickly. Self-isolation and working-from-home demands are increasing with no clear timeline for a return to normal. Do you need a rapid solution to set up your business for remote work? Our cloud-based phone system can be deployed quickly, easily, […]

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How to Improve Business Communication with a Better Way to Fax

Faxing is still a widely-used form of communication in business. Traditional fax machines served a valuable purpose for a time, but business communication improves with a better way to fax.  Cloud faxing offers many benefits to businesses. Here’s 5 advantages of switching to cloud fax: 1. Build Trust with Increased Security It’s difficult to keep […]

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Essential Tools for Your Cloud Communications Business Toolbox

For most cloud phone resellers, effectively managing the day-to-day while working toward future growth stretches the limits of your company. Growing a successful cloud communications business requires a multi-faceted approach – and a well-equipped business toolbox.  With these 2 essential tools in your cloud communications business toolbox, you’ll gain the competitive advantage and enjoy valuable […]

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15 Time Management Tips for Handling Phone Calls

Handling phone calls is a vital part of any business, though the time spent on phone calls is often wasted. Your productivity is impacted by each call. Phone tag is a perpetual time suck and calls can last too long or disrupt your workflow. Effective time management must include a strategy for handling both incoming […]

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5 Principles for Successfully Marketing a UCaaS Business

Successfully marketing a UCaaS business requires a shift in perspective. Traditional marketing works for traditional business models. But the UCaaS industry is not traditional. Marketing for UCaaS needs to adapt to the recurring revenue model and the consumer shift from ownership to access. These 5 principles will help you successfully market your UCaaS business:  1. […]

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Is Your Business Phone Equipped for Disaster Recovery?

Our rapidly-changing environment has Canadians facing unexpected challenges like never before – devastating floods, tornadoes, ice storms, and forest fires. The pressure on businesses to remain available 24/7 – no matter what – is high. Is your business phone equipped for disaster recovery? A hosted phone system is designed to keep your company in business […]

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The Best Business Phone System for Retail Stores

The best business phone system for retail stores is affordable and designed to meet the demands of the retail industry. Retailers that use this communications system as a key component in delivering the best shopping experience see more satisfied customers and greater revenues.  A cloud phone system combines:  voice calls,  text messaging,  virtual assistant, multi-location,  […]

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5 Tips to Make Your Contact Center Wallboards Better

Wallboards are a powerful tool to improve the performance of your contact center. Gone are the days of out-of-the-box, standardized displays. The customizable nature of a cloud-based system gives you the ability to make your contact center wallboards better.  Our easy-to-use drag-and-drop editor makes customizing the design and content of your wallboard a cinch. Show […]

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How to Be More Responsive to Your Customers

Customer expectations are high in today’s “instant” society. Quick – if not immediate – responses are the standard for success in business. Let’s take a closer look at how to be more responsive to your customers so you can boost customer loyalty and gain the competitive advantage.  What Customers Expect Earlier this year, 33% of […]

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Holiday Checklist: 3 Ways to Prepare Your Business Phone System

During the busy holiday season, preparing your business phone for the season is not your top priority. Our handy holiday checklist makes it quick and easy for you to make a few simple changes to your business phone system. These small changes can have a big impact on your customers, even when your business is […]

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5 Reasons to Use Cloud Communications in Construction

Cloud communications is steadily becoming the solution of choice for the construction industry. Mobility and convenient collaboration makes a cloud-based system advantageous for construction companies, project managers, employees, and contractors.  If you work in the construction industry, you’re familiar with last-minute design changes, logistics issues, sales calls, and client inquiries. Your business reputation is at […]

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Why You Should Use SMS Messaging to Grow Your Business in 2020

If you knew that 80% of your target market and customer base spoke in a different language, would you learn the language? Hire translators to adapt your marketing materials? Make sure your salespeople were bilingual?  Without accommodating the form of communication your customers prefer, you miss out on huge opportunities.  Why Your Business Should Use […]

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Lead Generation & Conversion for Hosted Business Phone Resellers

To grow your hosted business phone clients beyond a customer base built on referrals, you’ll need a strategic plan to generate leads organically. Then you’ll need to convert those leads into customers.  Know Your Target Market The first step in any strategic lead generation and conversion plan is to know your target market. Without taking […]

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Improve Customer Satisfaction With a Cloud-Based Contact Center

The effectiveness of a contact center ultimately depends on customer satisfaction. A cloud-based contact center uses the latest in communications technology. An alternative to on-premise contact centers, a cloud-based center provides a modern solution to keep up with the way today’s customers and businesses communicate. This feature-rich easy-to-use system delivers a smooth customer experience. Here […]

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Meet Our VP of Business Development

Dale Rycar Previous Experience: I’ve been dealing with technology since 1989 (30 years ago???). It’s been amazing to see the changes from my days at Radio Shack selling Tandy computers with 200 baud modems to moving data over 10 Gbps Fiber connections. The changes have been incredible.   In the past 30 years, I’ve worked on […]

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The Top Choice in Phone Systems for Accountants

A successful accounting firm prioritizes communication. Ensuring customer satisfaction requires availability to answer calls, even – especially – during busy seasons. This is easier said than done.  A cloud phone system is a robust tool that gives your accounting firm the ability to offer exceptional customer service and get things done. This business communications solution […]

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UnitedCloud Partners Can Now Integrate Phone Services With Microsoft Teams

UnitedCloud is now a Microsoft Partner. We are launching a new integration extension of the UnitedCloud Cloud PBX already enjoyed by 1,000’s of businesses through a 100% channel-network of great Canadian partners.  UnitedCloud’s generically branded application called iplogin4teams integrates with Microsoft Teams using Microsoft’s Direct Routing functionality, paired with UnitedCloud’s multi-tenant Session Border Controllers (SBCs). Our partner’s […]

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How to Use Your Mobile Phone as an Extension of Your Business Phone

A competitive market puts your business under immense pressure to streamline operations. Staying lean, efficient, and cost-effective is vital to your business success. Countless strategies exist to help you, but using mobile devices for unified business communications is a big one.   Softphone solutions are becoming the preferred business phone solution for companies around the world. […]

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UnitedCloud Invites You to the Canadian Channel Partners Conference & ChannelNext

Join us at two exciting peer-to-peer upcoming October events. We’re offering free tickets to each show for our partners.   Canadian Channel Partners Conference Thursday, October 24, 2019 – Toronto, Ontario UnitedCloud is a proud sponsor of this exciting 4th annual peer-to-peer networking event for Telecom, Cloud IT & Cybersecurity Consultants. Canadian Channel Partners is a […]

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8 Ways a Cloud Phone System Improves Business Communications

More than just a phone system, a cloud-based phone solution helps businesses manage voice information across the internet. The innovative technology solves many problems that commonly hinder productive communication.  Here are 8 great benefits that could help grow your business to the next level. 1. Clear Communication with Less Travel A cloud phone system allows […]

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The Best Phone Solution for Non-Profits

The best phone solution for non-profits is a cloud phone solution. This cutting-edge technology saves costs and has the simplicity and flexibility necessary for a non-profit organization.  Cost Savings A cloud phone system is internet-based, eliminating the need to install expensive equipment in your office. Long distance calling is free across Canada – and even […]

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How to Manage Your Voicemail Easily

No one enjoys listening to voicemail messages. It seems to take much longer than it should and often feels like wasted time. Here's how to make it easy.

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Convenient Communication for the Modern Office

In the modern office environment, convenience is essential. Communications demand efficiency, speed, accessibility, flexibility, and mobility. Modern technologies have made that convenience more attainable than ever.  Conventional phone systems are cumbersome, costly, inefficient, and inconvenient. The new age of business communications has brought the cloud phone solution to meet the evolving needs of the modern […]

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3 Reasons to Use Social Media to Grow Your UCaaS Business

Prioritize social media in your marketing strategy and watch your UCaaS business grow!

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How Your Phone System Can Prepare Your Business for Disasters

Disaster happens. The ramifications of catastrophic events like fire, flooding, earthquakes and power outages can be tragic and far-reaching. In this midst of this kind of emergency, keeping your business running can seem an insurmountable task. The tools, systems and resources your business depends on determine how quickly you’re able to return to normal operations […]

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How Changing Your Voicemail Greeting Can Improve Your Business

You probably appreciate voicemail as merely a tool that allows callers to leave you a message if you’re unavailable. But when used to its fullest potential, your voicemail service can become a powerful and automatic tool to benefit your business. If you’re like most people, you probably take a set-it and forget-it approach to your […]

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Top 3 Content Marketing Trends for Cloud Service Resellers

3 marketing trends for cloud service resellers to focus on to create a successful online marketing strategy

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How to Increase Productivity With Time Frames

Fluctuating work hours make productivity challenging. Time frames can help!

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The Ideal Communication System for Law Firms

Free your attorneys, paralegals, and essential staff from the confines of the office with the most robust, secure, and cost-effective cloud communication and collaboration tools available for law firms today. Effective communication is vital to the success of your practice – regardless of the size, small or large. Trust is also key – both establishing […]

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Answering Rules: Increase Focus & Accessibility At Work

Answering Rules - a key feature of our cloud communications system - will help you be more focused and/or more accessible by allowing you to automate how incoming calls are handled.

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A 3-Step Strategy for Success as a Cloud Phone Reseller

Every successful cloud phone reseller is unique in some way. Whether it’s superior products, exceptional service packages, extraordinary customer service or unrivaled reliability, each cloud phone business has its own strengths, weaknesses and “personality”. Gaining the competitive advantage in the cloud communications industry can be challenging. We’ve previously outlined 5 Ways to Win More Cloud […]

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5 Advantages of the Find Me/ Follow Me Feature

Find Me/Follow Me can make your day more productive and more enjoyable. It ensures important calls will reach you, any time, any place.

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Cloud-Hosted vs On-Premise Phone Systems: Comparing Costs & Benefits

There are pros and cons of both cloud-hosted and on-premise phone systems. Comparing the costs and benefits of these systems will help you determine the right solution for your business. What is a Cloud-Hosted Phone System? Cloud-hosted phone systems are also known as VoIP, hosted PBX, or cloud-based phone systems. It’s an internet-based system. This […]

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How to Block Unwanted Calls & Give Your VIPs All-Access

A major advantage of a cloud-based phone system is the ability to block nuisance calls with ease. Part of that feature also allows you to customize your system by prioritizing specific callers so they always get an answer. With our User Portal, you get complete control. Here’s how to use these convenient features. How to […]

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Virtual Fax: Convenient & Cost-Effective

Fax is not dead! The convenience and affordability of virtual fax makes it a welcome part of business communications.

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5 Phrases That Ruin Your UCaaS Sales

Don’t sabotage your UCaaS sales efforts. Keep these 5 phrases out of your sales vocabulary.

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How to Improve Customer Retention with Cloud Communications

The cost of attracting a new customer is 5x as much as the cost of retaining an existing one. Keeping your customers happy is crucial for business success. A cloud communications platform has all the tools you need to minimize customer wait times and improve customer retention. Minimize Customer Frustration Regardless of the size of […]

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Benefits of Becoming A Cloud-Phone Based Business + How to Make It Happen

A cloud phone-based business benefits from cost savings, increased flexibility and seamless scalability.

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The Business Phone Solution for Road Warriors

The mobile workforce is growing at an impressive rate, changing the meaning of “office” and “work” in ways we never expected. This isn’t surprising when we consider the benefits of a remote workforce – benefits like less stress, time savings, diversification, and decreased costs. But how do you stay productive when you’re on the move? […]

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5 Ways to Win More Cloud Service Customers

Improving customer acquisition is possible! As a cloud service provider, you may be faced with time constraints, limited expertise and resources, or a tight budget. The good news is that there are simple action steps you can take to grow your business by winning new customers. 1. Maximize Customer Communication In this age of connectivity, […]

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3 Business Phone Features to Increase Productivity

A huge component of productivity in business revolves around communication. And in today’s world of constant connectivity, keeping up with it all can seem daunting. Cloud communications include multiple features to help you stay connected with greater efficiency than ever before. More effective communication means greater productivity. Here are 3 of the many features available […]

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How to Gain the Competitive Advantage as a Cloud Service Reseller

Staying competitive in the unified communications industry has become increasingly challenging. Offering an excellent product and great marketing won’t be enough to launch you above your competition. To gain the competitive advantage, you need to focus on your relationship with your customers. 3 Steps to Surpassing Your Competitors Consumers tend to do a lot of […]

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Turn “Hold Time” Stress Into Customer Satisfaction

Despite all the technological advances that have been made over the years, consumers still find themselves getting put on hold, wondering if or when they will get a human on the phone. Various tricks have been implemented to try and make being ‘on hold’ more pleasant, but a recent study speaks clearly to what consumers […]

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How to Sell Cloud Service to Your Customers

As a cloud service agent or white-label reseller, you understand that cloud communications is the best option for business telephony. The efficiency, cost-effectiveness, and features of cloud phone technology should make it an easy choice for potential customers. Clear communication of the advantages of switching from a conventional landline to a modern cloud-based system is […]

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Portal Power

Features of the Business Phone User Portal & Office Manager Portal Providing state-of-the-art customer service is what we’re passionate about. Empowering you to manage your own phone solution is why we’ve invested in powerful features like the User Portal and the Business Manager Portal. User Portal The User Portal is user-friendly and easy to navigate […]

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How to Leverage White Label VoIP to Boost Your Business

White label partnership is a powerful, affordable way for you to provide unified communications to your customers.

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5 Benefits of Leasing Cloud Communications Equipment

Investing in a new or upgraded communications system can sometimes come with a large upfront cost. Cloud phone solutions do save money over a short time, but sometimes that initial equipment, occasional network upgrades (cables, switches, etc.) and professional installation purchase might be cause for hesitation. That’s why UnitedCloud is pleased to partner with Lease […]

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How A Cloud Phone Solution Helps Small Businesses Scale

Cloud phone technology saves you money, is quick and easy to install, and offers many other features to help your business scale.

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3 Hosted Phone Features That Improve Customer Service

Customer satisfaction is a top priority for any successful business. Making excellent customer service a top priority ensures that satisfaction and gives your business a competitive advantage. Top-notch customer service, however, is easier said than done. It takes thinking outside the box and sincere intentionality to go above and beyond average. It’s one thing to […]

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6 Ways Connecting With Clients & Candidates Is Better For Recruiting Firms With A Hosted Phone Solution

A successful recruiting firm stands apart in their field because of an exceptional ability to connect with clients and candidates. A hosted phone solution can help to make that happen. Your firm’s phone system has the potential to enable you to fill job orders, generate profits, establish and maintain your reputation, and gain a competitive […]

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3 Reasons Why Universities & Colleges Choose A Hosted Phone Solution

Universities and colleges are increasingly making the smart switch from conventional phone systems to the advanced technology of a hosted phone solution. Here are 3 key reasons for this strategic change. 1. Facilitate Learning Any phone system is designed to connect people. A hosted phone solution goes further by enabling learning in various ways: Video […]

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The Differences Between Hosted Phone & Unified Communications

Cloud technology is fast becoming the framework behind almost any type of service. Communications systems are no exception. Some service providers offer hosted phone (VoIP or voice over internet protocol). Others offer unified communications as a service (UCaaS). What’s the difference between these two? Which solution makes more sense for your business or organization? The […]

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Is A Hosted Phone System Right For Your Healthcare Office?

The demanding requirements of the healthcare industry keep medical professionals and their associates busy at all times. To keep up with the demands, efficient and effective communication is an absolute must. A healthcare office phone system is perpetually in use. There is constant communication between patients, patient family members, insurance companies, service providers, vendors, physicians […]

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5 Ways Hosted Phone Solutions Benefit Resorts & Long Stay Hospitality

The hospitality industry is all about service. The quality of service you can provide to your guests is a major determining factor in the success of any resort or long-stay hospitality business. In a world of instant online reviews, one small mishap or negative interaction with a guest can become a conspicuous black mark on […]

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Everything You Need To Know About PoE (Power over Ethernet) Technology

Most hosted or cloud-based communications systems require Power over Ethernet (PoE) functionality. What is PoE? Power over Ethernet technology enables network cables to carry electrical power. Many network devices today (such as printers, security cameras, or computers) require two cables – one to connect the device to the network, and one to connect it to […]

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4 Reasons Your Retail Store Needs A Hosted Phone Solution

Retail stores have the ongoing challenge of reducing expenses and maintaining an effective, reliable workforce. A hosted phone solution is an excellent tool to help you accomplish both of those common goals. Cost-effective and feature-rich, the advanced technology of a hosted phone solution makes it an obvious choice for many retail businesses. Here are 4 […]

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Hosted Phone Solution for the Medical Marijuana Industry

The medical marijuana industry is on the rise in Canada. As licensed producers and distributors establish themselves and business grows, the need for scalability and flexibility is paramount. In all industries, effective communication is a necessity for business success. Whether your business is just getting started or if it’s already well established, a hosted phone […]

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Everything You Need To Get Started With A Cloud Phone Solution

It’s a familiar moment of disappointment: opening the package of a new tool or gadget you’ve been anticipating, only to discover it requires that one battery you don’t have on hand, or a cable with a unique connector. Or buying new software only to discover your computer or phone requires a system upgrade it doesn’t […]

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Boost Your Business Through White Label Partnership

Offering a unique VoIP solution that works, provides value to your customers, and fits within your budget is challenging. But it’s necessary in this highly competitive market. If your goal is to sell VoIP services or hardware, the amount of infrastructure required and the cash flow necessary to keep up with constant innovation in the […]

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7 Reasons Why Businesses Are Switching To A Cloud Phone Solution

More businesses are making the switch to cloud phone solutions. Is it time for you to make the change? Cloud phone solutions offer many benefits to your business, including cost savings and enterprise functionality. 7 reasons why businesses are switching to cloud phone solutions: 1. Value & Cost Savings With a cloud phone system, the […]

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3 Common Branch Office Problems & Solutions

Branch offices expand the reach of your company, but it can sometimes feel like they’re stretching the reach of your company resources too thin. Inter-office communication is essential to your business success. Staying connected to all branch (and any other remote locations) can be challenging. Here are 3 common problems with inter-office communication along with […]

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UnitedCloud Named 2018 Communications Solutions Product of the Year Award Winner 2nd Year in A Row

UnitedCloud’s Unified Communications as a Service Cloud Offerings Recognized by TMC for Exceptional Innovation TMC, a global, integrated media company, has awarded UnitedCloud a 2018 Communications Solutions Products of the Year Award for our suite of hosted communication solutions. “We are thrilled to be selected by TMC for the Communications Solutions Product of the Year […]

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5 Benefits of a Cloud Phone Solution in Construction

Construction workers deal with design changes, logistics issues, sales calls, and client inquiries. Delays on projects can damage a contractor’s reputation and missed calls can cost big bucks. Contractors need an efficient, effective communication system to successfully manage multiple projects. A cloud phone solution can enhance your operational workflow, improve productivity, enable you to deliver […]

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The Phone Solution for Service Businesses

Any business in the service industry understands the necessity of an efficient communications system. Successfully providing services requires exceptional customer service. A cloud-based phone system is the solution for any business in the service industry. Here’s why: Answer Every Call, Every Time Several features of a hosted phone solution allow your customers’ calls to be […]

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Meet Our Technicians: Clinton

Clinton Jarvis Previous Experience: I have 10+ years of IT Support experience starting from a hardware technician and team lead at Tech Squad to 3 years of running my own company providing cloud based collaboration solutions and development. Certifications: I am Crestron certified (home and office automation). My knowledge is almost all self-taught otherwise. What […]

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A Hosted Phone System Takes Accounting Service To The Next Level

Professional service is a must for any successful accounting firm. With a cloud-based phone solution, your accounting team can focus on doing their best work and offering your clients top-level customer service. A Real Accountant Firm Testimonial Abbadi Professional Corp CPA is an accounting firm specializing in corporate bookkeeping and accounting, including payroll and corporate […]

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Comparing Costs of a Premises-Based Phone System & A Cloud Phone Solution

  When comparing the costs of a premises-based phone system and a cloud phone solution, the long-term costs must be considered – not just the initial hardware and installation. There can be hidden costs due to hardware/software limitations. There are 10 main factors that contribute to the costs of any phone system. Ask the following […]

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Your Hosted Phone Shopping List

  Switching from a premise-based phone system to a hosted phone solution can be a big change for some businesses. Being prepared with a list of requirements simplifies that switch and helps your company transition smoothly. Support Before choosing a hosted phone service provider, do your research and know what level of support is offered. […]

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Everything You Need To Know About Spoofing

  Caller ID is a useful phone feature that allows you to see who is calling. The problem is that scammers have cleverly created ways to hide their true identities. “Spoofing” is the term for altering the phone number that is displayed on your Caller ID. The Cost of Spoofing Why would a caller “spoof”? […]

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5 Cloud Phone Myths

All businesses require some form of communications system. While the specific needs of businesses vary, reliability, quality, and simplicity are priorities for everyone. The features available with today’s phone systems add a valuable level of functionality. Increased convenience and flexibility are just a couple of the benefits of modern technology. With so many companies to […]

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Successful Real Estate Agents Choose A Hosted Phone System

The real estate field is highly competitive. To succeed as a real estate agent, you need every advantage you can get, and a hosted phone system can give you a communication advantage. As a real estate agent, your life revolves around communication. You are in constant contact with existing clients, prospective clients, referral partners, mortgage […]

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Never Check Your Voicemail Again

“I don’t have time to listen to my voicemail messages.” Sound familiar? You work hard at what you do, and voicemail is not at the top of your daily task list. Meetings and sales calls and deadlines all scramble for first place in the race to fill your time. Voicemail sits on the sidelines waiting […]

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UnitedCloud Gives Back

At UnitedCloud, we understand that running a nonprofit organization requires a tremendous amount of resourcefulness. Every penny, every second, and every inch of office space counts. We want to help! That’s why UnitedCloud always offers 50% off to nonprofit organizations. No matter what size your organization may be,  UnitedCloud offers solutions to minimize costs and […]

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5 Advantages of Switching to Cloud Faxing

Believe it or not, faxing is still widely used across many fields and industries today. While other methods of communication and technology have been progressing rapidly in the last couple of decades, faxing has been a bit slower to advance. That being said, in recent years, a growing number of businesses have made the switch […]

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Why Every Law Firm Should Adopt A Cloud Phone System

Any law firm – regardless of the size, small or large – understands how vital effective communication is to the success of your practice. Establishing and maintaining trust are of equal necessity. Naturally, cost-saving is also a very important part of your law firm’s profitability. A UnitedCloud phone solution can be an integral component in […]

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6 Reasons Why Hosted Phone is the Right Choice for Startup Companies

Starting a new business requires careful decision-making. Choosing the right products and services to use involves determining the potential of each one to increase profitability and to help you grow your business. Making a wrong choice can have a substantial, detrimental – and even fatal – impact on the success of your company. One easy […]

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The Best Dental Practice Phone Solution

For any dental practice, the phone system is the nerve center of your business. It can also be one of your largest office expenses. A hosted phone system from UnitedCloud is the most efficient and cost-saving phone solution for dental businesses across the country. Consider the benefits: Provide exceptional patient care Improve patient-practice relationships. UnitedCloud […]

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Good Robots: The Power of Auto Attendant

If your business is like many small businesses today, you might be considering a full-time receptionist. Sure, you could continue answering phones yourself, but with so much on your plate that means many of those calls end up on your voicemail. You’ll lose precious time redirecting calls. And if things are hectic, that first-point-of-contact may […]

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