Maximize Business Communications With Web Phone

  • November 13, 2019
  • Author: Jana Carlson

Today’s workforce is increasingly mobile. Web Phone is a portable phone system that provides ultimate convenience for business communications. Increase the reach of your business phone system and open the door to a more geographically diverse workforce. 

Along with geographic flexibility, other benefits of a web phone application include direct and text messaging, contact integration, employee presence, and other features to help bolster team communications.

Quick Access to Contacts

A favorite Web Phone feature is Contacts Integration. You can see a list of all the contacts in your organization. This complete contacts directory makes it easy to find and reach coworkers. When your organization has multiple office locations or departments, this is invaluable. 

You can also create your own custom contacts in the shared contacts directory. Quickly connect with the people you work with most closely rather than having to search or sort through long lists of names in different areas. 

 

Availability At a Glance

For teams who work remotely or in different offices, it’s helpful to know whether or not a colleague is online. Real-time availability status at a glance is a huge time-saver. 

With the Presence feature of a Web Phone system:

  • a sales or customer service manager can quickly glance at the list of contacts to see which agents are currently on a call. 
  • a receptionist can check whether an executive is currently available or busy.
  • a coworker can see whether their peers are online and available in the chat feature. 

On-the-Go Convenience

Web Phone is as convenient as email. Simply sign into your hosted phone account from anywhere with a broadband connection to make and receive phone calls. 

If you’re traveling, pack a headset. You can talk to your family or business associates for almost no cost.   

Manage and adjust your pre-configured rules and activate Time-of-Day forwarding right from the Web Phone interface using a simple drag-and-drop method. 

Easy Greeting Management

Used to its fullest potential, your voicemail greeting can help you better serve your customers and manage your business. Keeping your greeting up-to-date by changing it regularly gives the impression that you’re present even when you’re unavailable to answer their call. A greeting that specifies when you’re unavailable and/or when you will get back to callers manages expectations and minimizes caller frustration. 

Managing your voicemail greeting is easy with the Web Phone system. No matter where you are, you can record a new greeting and change or delete your greeting. 

Optimum Convenience in Communication

Equip your business with a Web Phone system to maximize your business communications. Incomparable convenience will improve productivity and team collaboration. Increase customer service through greater availability. To learn more about how a UnitedCloud Web Phone can benefit your business, contact a UnitedCloud specialist today.

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