Is Your Business Phone Equipped for Disaster Recovery?

  • January 29, 2020
  • Author: Jana Carlson

Our rapidly-changing environment has Canadians facing unexpected challenges like never before – devastating floods, tornadoes, ice storms, and forest fires. The pressure on businesses to remain available 24/7 – no matter what – is high. Is your business phone equipped for disaster recovery?

A hosted phone system is designed to keep your company in business when the unexpected occurs. Stay online and responsive even when faced with natural disasters, weather extremes, or other disruptions (like building renovations). 

How a Hosted Phone System Helps Your Business in Disaster

Unlike a traditional analog phone system, UnitedCloud’s business phone system is configured to ensure reliability. Through geo-redundant infrastructure, our hosted phone solution keeps Canadian businesses online and available via multiple data centers throughout the country. Each location is protected from service disruption through several means:

  • Multiple power grids,
  • Backup power generators,
  • Internet connections,
  • Environmental controls, and
  • Security personnel.

Stay Connected with Automatic Failover

Even during a failure in a data center, calls will continue to flow without issue. This happens through a process called “automatic failover”. 

UnitedCloud’s servers are in multiple Tier 3 data centers across Canada, each from a different carrier. If one center is affected by an outage, the other centers will still be operating to provide service. Your phone service automatically switches to the next available center without requiring an on-site technician.

What About Internet Failures?

Businesses today rely heavily on a robust and reliable internet connection. This is especially true for businesses using a hosted phone system. 

In the rare event of an internet outage, UnitedCloud business phone users have several options to maintain service:

  • Forward your calls to any other number, including cell phones
  • Forward your calls to UnitedCloud’s softphone mobile app
  • Disconnect your desk phone and plug it into an ethernet cable with a viable network connection

Before setting your business up with a hosted phone solution, UnitedCloud always checks your internet connection to ensure it’s able to support your business phone service. 

Don’t Lose Your Data

All customer data is replicated between UnitedCloud’s data centers so you will never lose your phone-generated data. Backups are performed daily to a Montreal-located storage facility.

UnitedCloud’s data redundancy protects your business from outages even in disaster situations and infrastructure failures. Even in the worst possible scenario, the minimum service level you’ll receive will still allow you to make emergency calls.  

Prepare Your Business Phone for Disaster Recovery

When planning for business continuity, determine what minimal level of service is required to keep your business in operation. 

Not all business phone service providers know how to manage disaster recovery. When comparing hosted phone system providers, ask about their business continuity and disaster recovery plans.

Is your business phone equipped for disaster recovery? Contact a UnitedCloud specialist today to learn more about our hosted phone solution and how we can help prepare your business for the unexpected.

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