Our rapidly-changing environment has Canadians facing unexpected challenges like never before – devastating floods, tornadoes, ice storms, and forest fires. The pressure on businesses to remain available 24/7 – no matter what – is high. Is your business phone equipped for disaster recovery?
A hosted phone system is designed to keep your company in business when the unexpected occurs. Stay online and responsive even when faced with natural disasters, weather extremes, or other disruptions (like building renovations).
Unlike a traditional analog phone system, UnitedCloud’s business phone system is configured to ensure reliability. Through geo-redundant infrastructure, our hosted phone solution keeps Canadian businesses online and available via multiple data centers throughout the country. Each location is protected from service disruption through several means:
Even during a failure in a data center, calls will continue to flow without issue. This happens through a process called “automatic failover”.
UnitedCloud’s servers are in multiple Tier 3 data centers across Canada, each from a different carrier. If one center is affected by an outage, the other centers will still be operating to provide service. Your phone service automatically switches to the next available center without requiring an on-site technician.
Businesses today rely heavily on a robust and reliable internet connection. This is especially true for businesses using a hosted phone system.
In the rare event of an internet outage, UnitedCloud business phone users have several options to maintain service:
Before setting your business up with a hosted phone solution, UnitedCloud always checks your internet connection to ensure it’s able to support your business phone service.
All customer data is replicated between UnitedCloud’s data centers so you will never lose your phone-generated data. Backups are performed daily to a Montreal-located storage facility.
UnitedCloud’s data redundancy protects your business from outages even in disaster situations and infrastructure failures. Even in the worst possible scenario, the minimum service level you’ll receive will still allow you to make emergency calls.
When planning for business continuity, determine what minimal level of service is required to keep your business in operation.
Not all business phone service providers know how to manage disaster recovery. When comparing hosted phone system providers, ask about their business continuity and disaster recovery plans.
Is your business phone equipped for disaster recovery? Contact a UnitedCloud specialist today to learn more about our hosted phone solution and how we can help prepare your business for the unexpected.
Mark Atkinson Previous Experience: Largely sales focused, I owned several small businesses in Ontario. Since living in Alberta, I’ve held a Business Development position with Philip Morris International and Director of Sales ~ Western Canada for Canada’s leading LIVE Events SaaS provider, AudienceView. Certifications: Sales Professional Certification with InBev Full Certification with UnitedCloud First Aid/CPR? […]Read more
Aaron Chandra Previous Experience: Digital Advertising (lead generation, web development, paid traffic), Retail Management, and Private Tutoring Certifications: Google Adwords, Facebook Certified Digital Marketing Associate What do you like most about UnitedCloud? It’s a small, tight-knit team that’s on the cutting edge of technology. And we have unlimited coffee and tea at the office! What […]Read more
How can you get your cloud phone business to stand out from your competition? Boost customer engagement. An engaged customer is more likely to be a loyal customer. Lead generation and conversion are important, but customer retention is crucial. The cost of attracting a new customer is 5x as much as the cost of retaining […]Read more