No one enjoys listening to voicemail messages. It seems to take much longer than it should and often feels like wasted time.
Someone leaves a message that’s already been addressed, but you’re stuck listening to it anyway. Or the message is long-winded and requires a call back, making it the most inefficient attempt at resolving an issue.
Voicemail-to-Email is one of the most popular features of a cloud phone system for good reason. It’s the ideal solution to voicemail woes.
Here are 6 ways Voicemail-to-Email transcription makes managing your voicemail a help instead of a hindrance.
If you’re overloaded with voicemails, you’ll need to prioritize who to call back first. With Voicemail-to-Email transcription, you can visually scan for names and key content. It’s much faster than listening to long voice messages, and you’ll be able to triage your call-backs in half the time.
When you’re in a meeting or out with friends or family, you don’t want to stop everything just to check your voicemails. Checking your emails is much less disruptive than listening to your voicemail messages. The “stealth check” capability of Voicemail-to-Email allows you to watch for those critical updates while still being engaged and present in the world around you.
Have you ever checked your voicemail and then had to write something down? An event time or an address? Where IS that pen you had a second ago? Depending on how fast the information is coming at you, listening more than once is often necessary to get it all written down. With transcription, it’s all there in your email. You may never have to decipher your own rushed scribbles again!
Everyone has customers who are great conversationalists – even in voicemails. That can be a good thing. But when time is tight, you can cut to the chase and skip all the pleasantries. Pop open your email and just scan to the real reason for the call. A bonus is the freedom to check all your messages instantly without having to enter passwords.
Act on your messages with a click of your mouse! You can include the Voicemail-to-Email message in an email reply to the customer, saving you from having to make another phone call or type out the context in a new email. Forward the message to someone else to delegate the action. Archive the message in your inbox to come back to later. (If you kept it saved in your voicemail box, it would eventually be forgotten.)
We know that voice transcription isn’t 100% accurate yet especially with calls made in noisy environments. That’s why you’ll always get an audio file of the voicemail included as an attachment. You can use text transcriptions to speed up the process, and in critical cases where the text seems a little “off” you can always jump to the audio file. You get the best of both worlds.
Don’t have Voice-to-Email transcription enabled yet? Contact us today for more information.
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Mark Atkinson Previous Experience: Largely sales focused, I owned several small businesses in Ontario. Since living in Alberta, I’ve held a Business Development position with Philip Morris International and Director of Sales ~ Western Canada for Canada’s leading LIVE Events SaaS provider, AudienceView. Certifications: Sales Professional Certification with InBev Full Certification with UnitedCloud First Aid/CPR? […]Read more