As a result of increasing gas prices and the economic downturn experienced at a global scale, the cost of travel and hospitality services continue to increase rapidly. Consequently, hospitality services and businesses have taken a hit in revenue and expenses. During these times, hospitality businesses have been forced to examine ways in which they can improve guest experiences while cutting down on costs and improving the quality of their service.
Customer service is what makes or breaks a hotel business. The key to delivering prime customer service comes from switching from a traditional phone system to a cloud-based phone system. Using a cloud hosted business phone system has various features that can improve customer service and satisfaction.
A cloud-based phone system does everything that a traditional phone system does such as transferring, forwarding and holding calls. What differentiates the two systems, is the fact that a cloud-based phone system is generated and stored by the cloud, which allows you and your staff to make calls over the internet so you can benefit from its features that aren’t offered by a traditional phone.
Setting up a traditional phone system can be expensive with upfront hardware costs and wiring needed for installation. A cloud-based phone system is 100% hosted in the cloud and requires less cabling as there is no need for telephone or network cables. When calls are made over the internet, they can be made from mobile phones, laptops or handsets. This allows staff to be on or off site to tend to customers.
The costs of a cloud based phone solution is significantly lower than landlines, as their maintenance is handled by external service providers which vary based on the provider you choose.
Every cloud-hosted telephone system includes a virtual assistant feature which routes calls or puts them on a call queue. Automated options such as greetings and voicemails can easily be set up to answer inquiries without the need of an agent.
There is nothing more frustrating than calling a company only to hear a busy signal. With a cloud-based phone system, you never miss a call. The automation makes answering calls and attending to customer needs easy and simple while keeping wait times to a minimum.
Cloud-based phone systems also facilitate the employer’s need to monitor the attendance and the performance of their employees while on and off work sites. The quality control of the cloud-based phone system allows you to set up call recording and call monitoring to track employee performance and customer experience. This allows employers to track both phone traffic and call lengths.
Cloud-based phone systems are what have changed the game and set digitally driven hospitality businesses apart from others. With a cloud-based phone system, you are able to meet your customer’s needs efficiently, while increasing customer satisfaction and sustaining your business.
To learn more about how a cloud-based phone solution could help your hospitality business, contact us via email [email protected]
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Previous Experience: 15 years of systems admin. Certification(s): A+, Network +, ITIL Foundations, Sip School Elite What do you like most about UnitedCloud? “Being part of a close knit team.” What hobbies and interests do you have outside of work? “MMA, golf and cars” What were you like at the age of 10? “Creepy little […]Read more
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