How A Cloud Phone Solution Helps Small Businesses Scale

  • February 6, 2019
  • Author: Keith Young

When you think about scaling your company, your phone system is probably not the first thing that comes to mind. More likely, you look at hiring new staff, branching into new markets, or investing in new technology.

As an ambitious entrepreneur, you must not overlook your communications system. A cloud phone solution is an essential tool to improve your business scalability. It can effectively facilitate expansion.

Cost Savings

Scaling any business involves costs – and unexpected costs can greatly increase the impact to your bottom line. A cloud phone system is an affordable solution with superior features and functionality. Even if growing your business involves adding phone lines, a cloud-based system will save you money.

Quick & Easy Installation

A cloud phone system is quick and easy to set up. Your staff can simply plug in their new phone and instantly use it. Installation and 24/7 technical support are included in the cost of your phone plan saving you the cost and hassle of hiring IT specialists separately.

Remote Connectivity

Expanding your business typically involves opening a new branch or office in another location. A cloud phone solution connects your employees no matter where they’re located. Even remote workers can stay connected to your communications system, enabling them to work on the go without missing a thing.

CRM Integration

Increasing your customer base requires exceptional data management. A cloud phone system can integrate with your Customer Relationship Management (CRM) software, giving your sales and marketing teams instant access to your customer data and streamlining their efforts.

Automated Answering & Redirection

It’s every business owner’s dream – too many customers. As you scale, the volume of calls your business receives will increase. While this is a good thing, without the resources available to manage a higher call volume, it can be a nightmare.

The automated features available with a cloud phone solution include Auto Attendant (a virtual assistant that can answer calls with a customizable message) and automated call redirection. Your staff will be grateful for the help, and your customers will enjoy the efficiency of service.

Seamless Scalability

Cloud phone systems were designed to be flexible. Eliminate one of the challenges of expansion by switching to a cloud-based solution for seamless scalability. Contact a UnitedCloud specialist to find the ideal solution for the needs of your business.

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