Category: Features

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Read Your Voicemails with Voicemail-to-Email Transcription

One of the most popular features of our UnitedCloud Business Phone platform is Voicemail-to-Email Transcription. It’s a surprisingly useful feature, but one you might not fully appreciate until you actually give it a try. If you only get a few calls, you might find it simpler to just listen to your voicemails. But once the […]

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Benefits of Call Recording

There are many reasons why call recordings can be vital to any business, no matter what industry you are in. Every business runs the risk of being hit with a lawsuit, or a customer dispute that all began with a case of miscommunication on the phone. Businesses and their staff can be held liable, bringing […]

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Sometimes Change is Good

Everyone knows voicemail is a great tool, allowing callers to leave you a message if you are unavailable, away or simply on another call. But have you thought about your voicemail greeting? Many of us take a set-it and forget-it approach to our greeting. We record it once and never think about it again. But […]

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Keep Holding On

No one likes being on hold. And no one likes to keep their callers waiting. But at UnitedCloud we know there are times where there’s just no alternative. In a recent article we discussed a study showing exactly what callers thought about the holding process – what they like to hear and what they did […]

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Business Phone Feature – Call History

The mind is an amazing thing, but sometimes our memories don’t hold up as they should. So things like trying to remember what calls you made on what day, or tracking how many minutes your sales team spent on the phone, could be daunting tasks. With the Call History feature in the UnitedCloud Business Phone […]

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Business Phone Feature – Simultaneous Ring

Staying available for calls no matter where you are can be the key to the success of your business – but you don’t always want to be anchored to your desk. We at UnitedCloud understand that. In this busy world, one the biggest balancing acts is being in multiple places at once. So if you’re […]

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3-Way Calling

We understand that in this day and age of business, it’s all about staying connected – even if you’re not in the same location. Many businesses have staff and partners nation wide, making collaborating difficult. Say you’re sitting in your office in Medicine Hat discussing the new product line you’re about to roll out with […]

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Business Phone Feature: User Portal

Here at UnitedCloud, we are passionate about providing state of the art customer service, but we also believe that our phone solution should be one that anyone can manage on their own. The User Portal is user-friendly and easy to navigate so you can do everything from put on a call forward, listen to your […]

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Business Phone Feature: Office Manager Portal

Looking to manage your business phone system directly? You have that option with the Office Manager Portal. The portal provides the office manager with a user friendly tool for organization-wide administration. Access the portal from any web-enabled device to manage day-to-day call detail, and add or change users on the fly. From setting up audio […]

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