Working with Time Frames

Working with Time Frames

In our last article we gave you an overview of Answering Rules, a powerful tool that ensures you’re reachable when you need to be, and redirects calls when you’re not … Read More

The Gift of Presence: See Who’s Available

Many phones available for Cloud Communication platforms like UnitedCloud have little lights called Presence Indicators (sometimes referred to a Busy Light Fields or BLFs). These lights are designed to make … Read More

Benefits of Call Recording

Call Recording

There are many reasons why call recordings can be vital to any business, no matter what industry you are in. Every business runs the risk of being hit with a … Read More

Sometimes Change is Good

Keep your voicemail message up to date

Everyone knows voicemail is a great tool, allowing callers to leave you a message if you are unavailable, away or simply on another call. But have you thought about your … Read More

Keep Holding On

No one likes being on hold. And no one likes to keep their callers waiting. But at UnitedCloud we know there are times where there’s just no alternative. In a … Read More