Category: Features

Image

3 Hosted Phone Features That Improve Customer Service

Customer satisfaction is a top priority for any successful business. Making excellent customer service a top priority ensures that satisfaction and gives your business a competitive advantage. Top-notch customer service, however, is easier said than done. It takes thinking outside the box and sincere intentionality to go above and beyond average. It’s one thing to […]

Read more
Image

7 Reasons Why Businesses Are Switching To A Cloud Phone Solution

More businesses are making the switch to cloud phone solutions. Is it time for you to make the change? Cloud phone solutions offer many benefits to your business, including cost savings and enterprise functionality. 7 reasons why businesses are switching to cloud phone solutions: 1. Value & Cost Savings With a cloud phone system, the […]

Read more
Image

6 Benefits of a Call-Back Solution

Do you know anyone who likes to wait on hold? Neither do we. A majority of customers believe it takes too long to reach a live agent and they prefer a call-back over waiting on hold. What is a call-back? Call-back technology is an automated service that gives customers an option to receive a call-back […]

Read more
Image

Allow Calls: An All-Access Pass for Your VIPs

In a prior post, we showed you how to quickly and easily block annoying callers using the Block feature in UnitedCloud’s User Portal. In today’s quick follow-up, we’ll talk about the other half of the feature, Allow. When you see “Allow Calls” you might assume this feature functions opposite to “Block Calls” but there’s a […]

Read more
Image

Disaster Recovery: The Resilience of Hosted Phone

Fire, flooding, earthquakes, power outages – the ramifications can sometimes be tragic and far reaching. Even if you’re on the fringes of the impacted area, it can be difficult to know what to do next, let alone keep your business running. With a premise-based phone system, if a catastrophe should strike your office, the whole […]

Read more
Image

Hunt Groups: Not Just for Finding Easter Eggs

We’re all familiar with call queues. We’ve all waited on the line for the “next available representative”. But what’s the flip-side of that equation? How can call queues benefit you in your own work environment? Call queues are integral to UnitedCloud’s cloud communications platform. They’re part of the reason your customers will never get a […]

Read more
Image

Working with Time Frames

In our last article we gave you an overview of Answering Rules, a powerful tool that ensures you’re reachable when you need to be, and redirects calls when you’re not available. But Answering Rules go hand-in-hand with Time Frames. Custom time frames enable you to get the full benefit of the rules you create. You […]

Read more
Image

Answering Rules: Handling Calls to Your Extension

If you’re a client who’s new to cloud communications, you may have missed some of the key features that make the platform so powerful. One of the bread-and-butter features of the UnitedCloud platform is Answering Rules. We’ll cover it quickly here. [x_image type=”none” float=”left” src=”https://www.unitedcloud.ca/wp-content/uploads/2017/03/Answering-Rules-Icon.jpg” alt=”Answering Rules Icon” info=”none” info_place=”top” info_trigger=”hover”]Answering Rules allow you to […]

Read more
Image

UnitedCloud Announces the New Attendant Console

In its ongoing quest to innovate and bring its customers the best possible cloud communications platform, UnitedCloud has added major new features to its Business Phone Portal. With the new Attendant Console from UnitedCloud, you’re able to handle live calls on-the-fly with the ease of drag-and-drop. This intuitive interface makes it easy to drag calls […]

Read more
Image

The Gift of Presence: See Who’s Available

Many phones available for Cloud Communication platforms like UnitedCloud have little lights called Presence Indicators (sometimes referred to a Busy Light Fields or BLFs). These lights are designed to make your life better. Presence Indicators leverage VoIP’s superior technology to tell you when co-workers on your phone system are on a call, and when their […]

Read more