Category: Features

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What are Desktop Softphones and How Can They Add Value to Your Business?

Before we get started, let’s define what a softphone is. The term softphone is a combination of the words “software” and “phone” – and that’s exactly what it is. A desktop softphone is an application for your desktop computer that allows you to make calls over the internet, rather than using a traditional phone line. […]

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Text-to-Speech Technology: 6 Ways it can Improve Your Business

Text-to-speech seems like a simple tool, but there are far more benefits to it than most people realize. You can increase the reach of your business, reach out to new people, improve employee training, and make productivity easy with this great service! Accessibility for people with disabilities There are a huge number of people who […]

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3 UCaaS tools for the Hearing-Disabled

There are a lot of people in the world who are deaf, hard of hearing, or otherwise hearing-impaired. Phone calls are such an integral part of business and day-to-day communications, and sometimes there’s no way to avoid them. Is there a solution for those who aren’t able to hear properly – or able to hear […]

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The Security and Efficiency of Single Sign-On (SSO)

You may have heard the term SSO before, but what does it mean? What is SSO? SSO is short for Single Sign-On. It’s a service that allows you to access multiple sites or services with the same login.  If you’ve ever gone to a website and been given the option to log in with Google […]

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How to Choose the Best Video Conferencing Solution for Your Business

As remote work becomes an essential part of the modern workplace, the best video conferencing solution for your business will facilitate productivity rather than hamper it. The right video conferencing solution will empower users and reduce the burden on your IT department. It facilitates:  Internal project collaboration – Your teams can connect easily and from […]

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How to Improve Business Communication with a Better Way to Fax

Faxing is still a widely-used form of communication in business. Traditional fax machines served a valuable purpose for a time, but business communication improves with a better way to fax.  Cloud faxing offers many benefits to businesses. Here’s 5 advantages of switching to cloud fax: 1. Build Trust with Increased Security It’s difficult to keep […]

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How a Call Queue Benefits Your Business

Providing a superior customer experience can be challenging for any business. Without an endless supply of staff and resources, your business has limitations. The benefits of a call queue can make this business phone feature an invaluable tool for your customer service team. 6 Valuable Benefits of a Call Queue Achieve overall improved customer experience […]

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Holiday Checklist: 3 Ways to Prepare Your Business Phone System

During the busy holiday season, preparing your business phone for the season is not your top priority. Our handy holiday checklist makes it quick and easy for you to make a few simple changes to your business phone system. These small changes can have a big impact on your customers, even when your business is […]

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Why You Should Use SMS Messaging to Grow Your Business in 2020

If you knew that 80% of your target market and customer base spoke in a different language, would you learn the language? Hire translators to adapt your marketing materials? Make sure your salespeople were bilingual?  Without accommodating the form of communication your customers prefer, you miss out on huge opportunities.  Why Your Business Should Use […]

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Maximize Business Communications With Web Phone

Today’s workforce is increasingly mobile. Web Phone is a portable phone system that provides ultimate convenience for business communications. Increase the reach of your business phone system and open the door to a more geographically diverse workforce.  Along with geographic flexibility, other benefits of a web phone application include direct and text messaging, contact integration, […]

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