Category: Features

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Improve Customer Satisfaction With a Cloud-Based Contact Center

The effectiveness of a contact center ultimately depends on customer satisfaction. A cloud-based contact center uses the latest in communications technology. An alternative to on-premise contact centers, a cloud-based center provides a modern solution to keep up with the way today’s customers and businesses communicate. This feature-rich easy-to-use system delivers a smooth customer experience. Here […]

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How to Use Your Mobile Phone as an Extension of Your Business Phone

A competitive market puts your business under immense pressure to streamline operations. Staying lean, efficient, and cost-effective is vital to your business success. Countless strategies exist to help you, but using mobile devices for unified business communications is a big one.   Softphone solutions are becoming the preferred business phone solution for companies around the world. […]

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