Category: Features

Image

How a Call Queue Benefits Your Business

Providing a superior customer experience can be challenging for any business. Without an endless supply of staff and resources, your business has limitations. The benefits of a call queue can make this business phone feature an invaluable tool for your customer service team. 6 Valuable Benefits of a Call Queue Achieve overall improved customer experience […]

Read more
Image

Holiday Checklist: 3 Ways to Prepare Your Business Phone System

During the busy holiday season, preparing your business phone for the season is not your top priority. Our handy holiday checklist makes it quick and easy for you to make a few simple changes to your business phone system. These small changes can have a big impact on your customers, even when your business is […]

Read more
Image

Why You Should Use SMS Messaging to Grow Your Business in 2020

If you knew that 80% of your target market and customer base spoke in a different language, would you learn the language? Hire translators to adapt your marketing materials? Make sure your salespeople were bilingual?  Without accommodating the form of communication your customers prefer, you miss out on huge opportunities.  Why Your Business Should Use […]

Read more
Image

Maximize Business Communications With Web Phone

Today’s workforce is increasingly mobile. Web Phone is a portable phone system that provides ultimate convenience for business communications. Increase the reach of your business phone system and open the door to a more geographically diverse workforce.  Along with geographic flexibility, other benefits of a web phone application include direct and text messaging, contact integration, […]

Read more
Image

Improve Customer Satisfaction With a Cloud-Based Contact Center

The effectiveness of a contact center ultimately depends on customer satisfaction. A cloud-based contact center uses the latest in communications technology. An alternative to on-premise contact centers, a cloud-based center provides a modern solution to keep up with the way today’s customers and businesses communicate. This feature-rich easy-to-use system delivers a smooth customer experience. Here […]

Read more
Image

How to Use Your Mobile Phone as an Extension of Your Business Phone

A competitive market puts your business under immense pressure to streamline operations. Staying lean, efficient, and cost-effective is vital to your business success. Countless strategies exist to help you, but using mobile devices for unified business communications is a big one.   Softphone solutions are becoming the preferred business phone solution for companies around the world. […]

Read more
Image

How to Manage Your Voicemail Easily

No one enjoys listening to voicemail messages. It seems to take much longer than it should and often feels like wasted time. Here's how to make it easy.

Read more
Image

4 Valuable Reasons to Use Call Recording

The benefits of call recording can make it vital to any business, no matter what industry you're in.

Read more
Image

How Changing Your Voicemail Greeting Can Improve Your Business

You probably appreciate voicemail as merely a tool that allows callers to leave you a message if you’re unavailable. But when used to its fullest potential, your voicemail service can become a powerful and automatic tool to benefit your business. If you’re like most people, you probably take a set-it and forget-it approach to your […]

Read more
Image

How to Increase Productivity With Time Frames

Fluctuating work hours make productivity challenging. Time frames can help!

Read more