Category: Features

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How to Choose the Best Video Conferencing Solution for Your Business

As remote work becomes an essential part of the modern workplace, the best video conferencing solution for your business will facilitate productivity rather than hamper it. The right video conferencing solution will empower users and reduce the burden on your IT department. It facilitates:  Internal project collaboration – Your teams can connect easily and from […]

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How to Improve Business Communication with a Better Way to Fax

Faxing is still a widely-used form of communication in business. Traditional fax machines served a valuable purpose for a time, but business communication improves with a better way to fax.  Cloud faxing offers many benefits to businesses. Here’s 5 advantages of switching to cloud fax: 1. Build Trust with Increased Security It’s difficult to keep […]

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How a Call Queue Benefits Your Business

Providing a superior customer experience can be challenging for any business. Without an endless supply of staff and resources, your business has limitations. The benefits of a call queue can make this business phone feature an invaluable tool for your customer service team. 6 Valuable Benefits of a Call Queue Achieve overall improved customer experience […]

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Holiday Checklist: 3 Ways to Prepare Your Business Phone System

During the busy holiday season, preparing your business phone for the season is not your top priority. Our handy holiday checklist makes it quick and easy for you to make a few simple changes to your business phone system. These small changes can have a big impact on your customers, even when your business is […]

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Why You Should Use SMS Messaging to Grow Your Business in 2020

If you knew that 80% of your target market and customer base spoke in a different language, would you learn the language? Hire translators to adapt your marketing materials? Make sure your salespeople were bilingual?  Without accommodating the form of communication your customers prefer, you miss out on huge opportunities.  Why Your Business Should Use […]

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Maximize Business Communications With Web Phone

Today’s workforce is increasingly mobile. Web Phone is a portable phone system that provides ultimate convenience for business communications. Increase the reach of your business phone system and open the door to a more geographically diverse workforce.  Along with geographic flexibility, other benefits of a web phone application include direct and text messaging, contact integration, […]

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Improve Customer Satisfaction With a Cloud-Based Contact Center

The effectiveness of a contact center ultimately depends on customer satisfaction. A cloud-based contact center uses the latest in communications technology. An alternative to on-premise contact centers, a cloud-based center provides a modern solution to keep up with the way today’s customers and businesses communicate. This feature-rich easy-to-use system delivers a smooth customer experience. Here […]

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How to Use Your Mobile Phone as an Extension of Your Business Phone

A competitive market puts your business under immense pressure to streamline operations. Staying lean, efficient, and cost-effective is vital to your business success. Countless strategies exist to help you, but using mobile devices for unified business communications is a big one.   Softphone solutions are becoming the preferred business phone solution for companies around the world. […]

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How to Manage Your Voicemail Easily

No one enjoys listening to voicemail messages. It seems to take much longer than it should and often feels like wasted time. Here's how to make it easy.

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4 Valuable Reasons to Use Call Recording

The benefits of call recording can make it vital to any business, no matter what industry you're in.

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