Author: Matthew

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5 Signs it’s Time to Upgrade your Phone System

All businesses must grow in order to keep up with competitors. However, it’s important to think things through before making a big decision. The cost can be significant, and you want to make sure your business is better off after the change. How can you know whether it’s time to upgrade your phone system?  Here […]

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A Telecommuter’s Best Friend: Why Cloud Phone is the Ultimate Solution for Remote Workers

Most of us are now well-acquainted with the concept of work from home, but in many cases, work from home is harder than on-site work; lack of contact with team members, no access to tools, and a host of other issues can arise when working remotely. A cloud-based solution can eliminate most of these problems […]

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5 Tips to Increase Focus and Cut Down on Digital Distractions

Technology is a powerful tool in many ways, but like everything else, it must be used in moderation.  Your phone connects you to the world and lets you keep in touch with family and friends, but it can also draw you away from them if you’re always checking your social media feed at the dinner […]

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What is a Softphone and Why does it Matter?

A softphone is a program (software) that allows you to use a device in the place of a phone – whether that be a laptop, tablet, call phone, or anything else. Also known as a web phone, softphones allow for simpler setup and more versatility, as well as ease of use. Advantages of using a […]

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When is the Right Time to Switch to a Hosted Phone System?

Competition fuels innovation. In order to keep sales up and present your business in the best light to your potential clients, your business must always be prepared to evolve with the times. You could achieve this by overhauling your entire system every few years, but this will cost extreme amounts of money and precious time, […]

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UnitedCloud wins Channel Program of the Year at ChannelVision’s 2021 Visionary Spotlight Awards

We’re proud to announce that UnitedCloud has been selected by ChannelVision magazine as 2021 Visionary Spotlight Award Winner for Channel Program of the Year. What is ChannelVision? ChannelVision is a bi-monthly IT and communications-focused magazine available in both digital and print form.  It’s an informative magazine, targeted towards channel partners that are selling voice, data, […]

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How UCaaS Supercharges Your Customer Service Potential

Out of all the facets of a typical business, customer service has the biggest impact on your business’ reputation – as well as customer retention.  If your business nails customer service, you’re on a sure path to success. Here’s why UCaaS is the best vehicle to take you down that path. 1. Faster Responses Nobody […]

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What are Desktop Softphones and How Can They Add Value to Your Business?

Before we get started, let’s define what a softphone is. The term softphone is a combination of the words “software” and “phone” – and that’s exactly what it is. A desktop softphone is an application for your desktop computer that allows you to make calls over the internet, rather than using a traditional phone line. […]

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Text-to-Speech Technology: 6 Ways it can Improve Your Business

Text-to-speech seems like a simple tool, but there are far more benefits to it than most people realize. You can increase the reach of your business, reach out to new people, improve employee training, and make productivity easy with this great service! Accessibility for people with disabilities There are a huge number of people who […]

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Interactive Voice Response: How to use it to its Fullest Potential

IVR, short for “Interactive Voice Response,” is a system that you probably come across often in your day-to-day life.  When you call the local department store, you may be met with a pre-recorded voice that tells you to press a button on your keypad to connect to the department you want. That’s an IVR system.  […]

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