7 Effective Ways to Boost Customer Engagement
How can you get your cloud phone business to stand out from your competition? Boost customer engagement. An engaged customer is more likely to be a loyal customer. Lead generation and conversion are important, but customer retention is crucial. The cost of attracting a new customer is 5x as much as the cost of retaining […]
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The Future of Hosted Phone Technology
Hosted phone technology continues to evolve, greatly impacting how businesses communicate. Statistics show hosted phone system adoption rates increasing exponentially each year. This is likely due, in part, to the constant improvement in the technology and the ever developing selection of features available. Services provided by a hosted phone system also reduce capital expenditures and […]
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The Flexibility of a Cloud Phone System
New technologies are constantly changing. The marketplace changes in tandem with technology, so businesses must learn to adapt quickly. Flexibility is a vital component of today’s successful businesses. To be flexible, a business requires reliable tools that can handle the changes without disrupting service. Flexible Communications The communications system is no exception. Without a responsive […]
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Maximize Business Communications With Web Phone
Today’s workforce is increasingly mobile. Web Phone is a portable phone system that provides ultimate convenience for business communications. Increase the reach of your business phone system and open the door to a more geographically diverse workforce. Along with geographic flexibility, other benefits of a web phone application include direct and text messaging, contact integration, […]
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The Best Phone System for Insurance Companies
A highly-functioning, easy-to-use, flexible and reliable phone system is vital to business success in the insurance industry.
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8 Ways to Improve Communications in a Hospitality Business
Continually finding ways to improve communications in a hospitality business is part of the job. In an industry that’s all about service, communications are key to business success. Challenges of Achieving Guest Satisfaction in the Hospitality Industry Travelers expect comfortable stays and seamless, reliable service during their time away from home. Unexpected complications, exhaustion, unfamiliarity, […]
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15 Ways to Overcome the Work-from-Home Sanity Challenge
Working from home has its benefits, but staying sane while trying to be productive in your work is a job in itself. Isolation, distraction, and a lack of motivation are all factors that seem to work against you at home. Here are 15 ways to stay sane while working from home: 1. Set boundaries. Communicate […]
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How a Call Queue Benefits Your Business
Providing a superior customer experience can be challenging for any business. Without an endless supply of staff and resources, your business has limitations. The benefits of a call queue can make this business phone feature an invaluable tool for your customer service team. 6 Valuable Benefits of a Call Queue Achieve overall improved customer experience […]
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4 Valuable Reasons to Use Call Recording
The benefits of call recording can make it vital to any business, no matter what industry you're in.
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What is a Softphone and Why does it Matter?
A softphone is a program (software) that allows you to use a device in the place of a phone – whether that be a laptop, tablet, call phone, or anything else. Also known as a web phone, softphones allow for simpler setup and more versatility, as well as ease of use. Advantages of using a […]
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