The hospitality industry is all about service. The quality of service you can provide to your guests is a major determining factor in the success of any resort or long-stay hospitality business.
In a world of instant online reviews, one small mishap or negative interaction with a guest can become a conspicuous black mark on your business reputation.
Travelers expect clear communication, comfortable stays, and seamless, reliable service during their time away from home. Unexpected complications, exhaustion, unfamiliarity, language barriers, and many other common traveling experiences can make guests an exceptionally challenging group to keep happy!
Resorts and long stay hospitality businesses need to maximize every resource at their disposal to ensure each guest enjoys a positive stay. Resort staff can sometimes feel added pressure and a higher level of scrutiny in their attempts to meet the demands of their employers and guests.
A hosted phone solution makes the hospitality industry a little easier for everyone. Here are 5 benefits of a hosted phone solution for long stay hospitality and travel resorts:
Employees need to be able to communicate with each other quickly and easily. Having to make multiple calls or transfers, or waiting on hold to speak with the right person wastes time and increases stress. A hosted phone solution allows employees to connect with any staff member from anywhere (even remotely). Synchronized efforts allow your team to react to any requests quickly and easily.
Remote connectivity means you are always available to your staff, even if you’re not at the resort. A hosted phone solution can work with mobile devices, making it possible for your employees to work remotely, as well.
If your company has multiple locations, even in different cities, your hosted phone solution can keep each location connected at all times.
Advanced hosted phone technology makes it possible to integrate your phone system with your company’s CRM (Customer Relationship Management) software. Managers can easily view key metrics and statistics in real time. Call recording provides excellent opportunities for reviewing and improving phone interactions. This helps to improve business practices, employee training, and customer service.
A phone conversation is an important opportunity to build a solid rapport with guests. Hosted phone solutions provide crystal clear sound quality, regardless of call volumes. Unlike a landline system, the hosted phone system is guaranteed to function normally, even during a power outage or severe weather.
Whether you run a single small-town vacation rental or a large multi-location operation, a hosted phone solution will save you money. The system requires very little hardware and there are no installation or maintenance fees. Long-distance calling is free, and your plan includes incredible enterprise-grade features.
Improve your communication processes, increase the productivity and morale of employees, and save money by switching to a hosted phone solution.
For more information on the features of a hosted phone solution for your resort or long stay hospitality business, contact a UnitedCloud specialist today.
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Mark Atkinson Previous Experience: Largely sales focused, I owned several small businesses in Ontario. Since living in Alberta, I’ve held a Business Development position with Philip Morris International and Director of Sales ~ Western Canada for Canada’s leading LIVE Events SaaS provider, AudienceView. Certifications: Sales Professional Certification with InBev Full Certification with UnitedCloud First Aid/CPR? […]Read more