5 Reasons to Use Cloud Communications in Construction

• December 4, 2019
• Author: Jana Carlson

Cloud communications is steadily becoming the solution of choice for the construction industry. Mobility and convenient collaboration makes a cloud-based system advantageous for construction companies, project managers, employees, and contractors. 

If you work in the construction industry, you’re familiar with last-minute design changes, logistics issues, sales calls, and client inquiries. Your business reputation is at stake when projects are delayed and you miss an important call – not to mention the impact to your bottom line.

Here are 5 reasons to use cloud communications in your construction business: 

1. Mobility

A construction project might begin and end in the office, but much of the work happens on-site and in the field. A cloud phone system supports remote working. Your entire organization can stay connected and work from anywhere.

Look like you’re calling and working from the office when you’re in the field. See the status of your entire team. Use chat to contact coworkers. Send SMS messages to clients all from your mobile phone. 

Any mobile device becomes an extension of your office phone. No matter where you or your workers are, it’s possible to access the same features and data available with your office phone. Stay connected to your voicemail, email, contacts, and faxes from any location.

Integration with construction management software allows users to manage projects, store and upload works in progress, pull daily reports, and update labor hours for fast and efficient workflow.

2. Availability

A challenge of construction work is maintaining availability to communicate with everyone. Between contractors, project managers, suppliers, site supervisors, and customers, answering the phone can be a full-time job on its own. 

The features of a cloud phone system increase your ability to keep in contact and make sure effective communication happens at all times.

• AutoAttendant: A virtual receptionist that automatically screens and directs calls to the appropriate person.
• Find Me Follow Me: Route calls to mobile phones, landlines, or even a computer.
• Call-Back & Call Forwarding: Callers never have to wait on hold again. Shorten call times and keep customers happy.
• Voicemail to Email: Never check your voicemail on your phone again! Be the master of your messages, giving callers the freedom to contact you by phone while having the flexibility and time you need to get your work done.

3. Collaboration

A successful construction project requires a huge amount of collaboration. Communicating ideas, discussing changes, and updating project status consumes a large chunk of time. Clients, suppliers, managers, employees and contractors all need to collaborate effectively to get the job done right.

Multi-site conference calling is convenient and saves time and money. No need for everyone to drive to one location or navigate confusing back-and-forth email threads. Meet “in the cloud” to resolve issues and finalize details in minutes. 

Cloud faxing makes it easy to exchange documents from anywhere and at any time without a fax machine. All you need is a mobile device or computer. 

4. Affordability

A cloud phone solution is the most cost-effective communications system available. A few reasons why:

• Setting up a cloud phone system does not require a huge capital investment. 
• There is no need to maintain hardware or purchase software. 
• Support for the hosted phone system is included. 
• Construction workers can save a lot of money on long-distance calls alone. Calls made through the cloud phone network are all free, no matter where you’re calling from. 
• Auto-Attendant minimizes the need for a receptionist to answer calls saving on staff costs.

5. Scalability

In the construction industry, the size of an organization can fluctuate continually. As contractors and staff come and go, adding and removing new users is easy with a cloud phone solution. Simply log in to your online interface directly and make the necessary changes as required. 

Construction Success in the Cloud

A cloud phone solution is the best communication system for your construction business. Improve operational workflow, increase productivity, take your customer service to the next level, and save money. 

Contact a UnitedCloud specialist to find out more about how our solution can work for you.