5 Cloud Phone Myths

  • June 20, 2018
  • Author: Jana Carlson

All businesses require some form of communications system. While the specific needs of businesses vary, reliability, quality, and simplicity are priorities for everyone.

The features available with today’s phone systems add a valuable level of functionality. Increased convenience and flexibility are just a couple of the benefits of modern technology.

With so many companies to choose from, long feature lists, and complicated pricing plans, finding the solution that best fits the needs of your own business can seem daunting.

Cloud-based communications systems have become a solution that provides the kind of service businesses are looking for.

Before concluding that a cloud-based solution is not right for you, consider the following common misconceptions.

Myth #1: Cloud-based phone is not high quality.

Dropped calls and poor reception are a frustration to customers and businesspeople. Nobody wants to pay for a service that makes communication more difficult.

A quality cloud-based phone system carrier provides clear, reliable, and high-performing connections 24/7.

Myth #2: Cloud-based phone is not as reliable as a landline.

Actually, today’s cloud-based service providers are able to resolve network outages faster than conventional landline companies. Cloud phone technology has the unique ability to reroute traffic over another secure network to seamlessly maintain reliable communication at all times, no matter what. There’s no reason to expect a decrease in capacity, uptime, or quality.

Myth #3: Cloud-based phone is not secure.

Security is important in so many aspects of business. You take measures to ensure the safety and security of vital documents and files in your office. The same must be true for your network.

Your cloud-based phone system is as secure as you make it. Following basic security practices for your entire online network is essential. This includes actions like keeping software and firmware up-to-date, using complex passwords and changing them frequently, and establishing secure connections protocols for any access point in your network.

Myth #4: Cloud-based phone requires more expertise and resources than I have access to.

Not every business has an in-house IT expert. With a cloud-based phone system, any size of business can have access to more control over their communications services without needing a technician on staff. Many cloud-based service providers have IT experts available at all times to maintain your system and to step in to resolve critical issues efficiently and in a timely manner.

Myth #5: There’s no need to change what has worked for centuries.

It is true that the conventional phone system has stood the test of time. But times are changing and the needs and requirements of businesses are changing, too.

Cloud-based phone systems are designed to provide the flexibility and functionality of the innovative and fast-paced business world of today. Integration with customer-relationship-management (CRM) software, Auto-Attendant, voicemail-to-email, and a host of other features make a cloud-based phone system an affordable solution for any business.

While some long-standing conventional phone providers work hard to adapt and to configure modern features and functionality, the cloud-based system was created with today’s needs in mind from the beginning. What can take months to implement with a traditional carrier is accomplished in only a few days with a cloud-based service provider.

Understanding the needs of your business and the benefits of a cloud-based phone solution can help you choose a communications system that’s right for you.

Talk to a UnitedCloud phone solutions expert to find out more about how a cloud-based system can benefit your business.

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