If you don’t use call recording, you might be under the false impression that it’s a feature valuable only to law offices, banks or large corporations. The benefits of call recording can make it vital to any business, no matter what industry you’re in.
Here are 5 valuable reasons to use call recording:
Every business runs the risk of being hit with a lawsuit or a customer dispute. All it takes is a simple case of miscommunication on the phone. Businesses and their staff can be held liable, bringing huge costs to the business along with lost time and damage to the company’s productivity and reputation.
Using a call recording tool can protect your business in these cases. You can play back the actual conversation to defend your company or clarify the situation. You’re able to address your staff and the customer armed with the facts.
Wouldn’t it be great if we retained everything we heard and could write notes as quickly as the caller is speaking? Let’s face it – something usually gets missed. Call recording enables you to actually focus on the call and not be panicked about remembering every tiny detail. This can make the caller feel they’re actually being listened to while giving you the comfort of knowing you can go back and listen to the call.
Providing recorded calls to new staff is a highly effective way to train them. Show real dos and don’ts for making calls to customers or giving customer support. Recorded calls are helpful when conducting performance reviews on your long term employees. Having the ability to listen in on their calls and assess the way they deal with your customers can be a great way to ensure you have the best players on your team.
In some cases, your customer might engage you in a conversation and drop a valuable piece of information that could later help you build a better relationship with them. You might even come off looking like a rockstar when you remember something they don’t even remember telling you.
Call recording is a proven valuable tool to enhance your customer’s experience and save your business money and time.
To add call recording to your business communications solution, contact us at UnitedCloud.
All businesses must grow in order to keep up with competitors. However, it’s important to think things through before making a big decision. The cost can be significant, and you want to make sure your business is better off after the change. How can you know whether it’s time to upgrade your phone system? Here […]Read more
Most of us are now well-acquainted with the concept of work from home, but in many cases, work from home is harder than on-site work; lack of contact with team members, no access to tools, and a host of other issues can arise when working remotely. A cloud-based solution can eliminate most of these problems […]Read more
Technology is a powerful tool in many ways, but like everything else, it must be used in moderation. Your phone connects you to the world and lets you keep in touch with family and friends, but it can also draw you away from them if you’re always checking your social media feed at the dinner […]Read more