If you don’t use call recording, you might be under the false impression that it’s a feature valuable only to law offices, banks or large corporations. The benefits of call recording can make it vital to any business, no matter what industry you’re in.
Here are 5 valuable reasons to use call recording:
Every business runs the risk of being hit with a lawsuit or a customer dispute. All it takes is a simple case of miscommunication on the phone. Businesses and their staff can be held liable, bringing huge costs to the business along with lost time and damage to the company’s productivity and reputation.
Using a call recording tool can protect your business in these cases. You can play back the actual conversation to defend your company or clarify the situation. You’re able to address your staff and the customer armed with the facts.
Wouldn’t it be great if we retained everything we heard and could write notes as quickly as the caller is speaking? Let’s face it – something usually gets missed. Call recording enables you to actually focus on the call and not be panicked about remembering every tiny detail. This can make the caller feel they’re actually being listened to while giving you the comfort of knowing you can go back and listen to the call.
Providing recorded calls to new staff is a highly effective way to train them. Show real dos and don’ts for making calls to customers or giving customer support. Recorded calls are helpful when conducting performance reviews on your long term employees. Having the ability to listen in on their calls and assess the way they deal with your customers can be a great way to ensure you have the best players on your team.
In some cases, your customer might engage you in a conversation and drop a valuable piece of information that could later help you build a better relationship with them. You might even come off looking like a rockstar when you remember something they don’t even remember telling you.
Call recording is a proven valuable tool to enhance your customer’s experience and save your business money and time.
To add call recording to your business communications solution, contact us at UnitedCloud.
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Mark Atkinson Previous Experience: Largely sales focused, I owned several small businesses in Ontario. Since living in Alberta, I’ve held a Business Development position with Philip Morris International and Director of Sales ~ Western Canada for Canada’s leading LIVE Events SaaS provider, AudienceView. Certifications: Sales Professional Certification with InBev Full Certification with UnitedCloud First Aid/CPR? […]Read more