3 Common Branch Office Problems & Solutions

  • September 12, 2018
  • Author: Keith Young

Branch offices expand the reach of your company, but it can sometimes feel like they’re stretching the reach of your company resources too thin.

Inter-office communication is essential to your business success. Staying connected to all branch (and any other remote locations) can be challenging.

Here are 3 common problems with inter-office communication along with possible solutions.

1. Connecting multiple phone systems is complicated and costly.

Networking the communications systems between all offices requires professional expertise. Depending on the size of your organization, the time and money involved in the set up and maintenance of your communications network can negatively impact your business costs.

Solution: A centralized (cloud) phone system easily connects to as many remote offices as necessary. A cloud phone solution simplifies connectivity so much that you won’t have to hire professionals to maintain it, and adding lines and extensions can be done with a few clicks of your mouse. This saves you a significant amount of time and money.

Enterprise features included with your cloud phone system can streamline communication. For example, Auto Attendant can act as your virtual assistant, directing calls to the appropriate branch or department.

2. There is disconnect and miscommunication between offices and departments.

A lack of effective communication between offices and departments can cause many problems. Customer services will suffer, eventually affecting your bottom line and your company’s reputation. Staff becomes frustrated, company morale decreases, nobody’s happy.

Solution: Keep your entire team on the same page at the same time through video conferencing. Every office and department can be involved maintaining a cohesive environment where ideas and innovation flourish.

Even employees who are traveling can stay connected without missing a single minute of important communications. Mobile extensions allow remote workers and on-the-go employees to be available wherever they are. Calls can be re-routed easily. Voicemail-to-Email or Voicemail-to-Text features make staying on top of messages a breeze.

3. As your business grows, the cost of expansion spirals up.

It’s exciting to grow your business until you realize that you can’t afford it. When you need to expand into a new location, your communications system needs to expand, too. The costs involved in scaling your business can sometimes become prohibitive.

Solution: With a cloud phone solution, scaling your business as needed is seamless. You pay only for what you need, when you need it. Adding or removing lines can be done in minutes. Easily and affordably equip your growing team with the technology necessary to maintain effective company-wide communication.

Simple, effective, and affordable communication is possible between all office locations.

Talk to a UnitedCloud specialist to learn more about the features available with a cloud phone solution.

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