What is a cloud business phone system?

A cloud business phone system is a VoIP-based phone service hosted on the internet rather than on physical hardware at your office. It lets businesses make and receive calls, texts, and faxes from any device, anywhere, with features like call routing, voicemail, auto-attendant, and analytics — all managed through an online portal.

Is UnitedCloud's phone system PIPEDA compliant?

Yes. UnitedCloud is a Canadian-owned UCaaS provider operating under Canadian privacy law. Our platform is designed to support PIPEDA compliance for Canadian businesses, including regulated industries like healthcare and legal services.

Can I keep my existing business phone number?

Yes. UnitedCloud supports number porting, so you can transfer your existing business phone number to our platform with no service interruption. You can also choose a new number if preferred.

Do I need to buy new phones to use UnitedCloud?

No. UnitedCloud works with any SIP-compliant phone and also offers softphone apps for desktop, iOS, and Android. You can keep existing compatible hardware or choose from a wide range of supported phone models.

How long does it take to set up a cloud phone system with UnitedCloud?

Most UnitedCloud setups are completed quickly, with many businesses up and running within a few business days. UnitedCloud provides onboarding support, training, and remote implementation so there is no need for on-site technicians.

Does UnitedCloud offer support for hybrid and remote teams?

Yes. UnitedCloud's cloud phone system works on any device from any location, making it ideal for hybrid and fully remote Canadian businesses. Employees can use the same business number and features whether they are in the office, working from home, or on the go.